Vice President of Call Center Operations - ALITA CARE

At Meadows we understand that new directions to career advancing and improvement can be scary, but we a...Education, Skills and Experience Requirements:

Bachelor’s degree in business administration, management or a related field. A master’s degree is preferred.

Minimum of 15 years of experience in call or contact center management.

Proven experience in leading teams and driving performance improvements.

Experience with digital transformation initiatives.  

Experience in the behavioral health sector preferred.

Strong Analytical and data-driven decision-making skills.

Expertise in using contact center tools like Webex and Calabrio.

Excellent communication and interpersonal skills.

Ability to work collaboratively across departments.

We are a Drug Free Company.  All positions are designated as “Safety Sensitive” positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.

The Meadows is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. The Meadows provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process please reach out.