Vice President of Collections - PALMETTO CITIZENS FED CREDIT UNION (4040)

## Overview
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The Vice President of Collections is responsible for leading and managing the collections department, ensuring that the team effectively handles delinquent and charged off accounts in a manner that aligns with the Credit Unions values, goals, and regulatory requirements. This role involves overseeing a large team of collection professionals, implementing strategies to minimize losses, and maintaining high standards of member service. The Vice President of Collections must be well-versed in industry best practices, legal guidelines, and the specific needs of the Credit Union.
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## Responsibilities
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Team Leadership and Development:
Lead, monitor and develop a high-performing collections team, fostering a positive and productive work environment.
Set performance goals and conduct regular evaluations to ensure associates meet or exceed expectations.
Provide ongoing training and professional development opportunities to enhance the skills and knowledge of the team.
Strategic Planning and Execution:
Develop and implement strategic plans to improve collections processes, reduce delinquency rates, and maximize recovery of overdue accounts.
Collaborate with senior management to align collections strategies with the Credit Unions overall goals and objectives.
Monitor and analyze performance indicators (KPIs) to identify trends and adjust strategies as needed.
Compliance and Risk Management:
Ensure all collections activities comply with Federal, state, and local laws and regulations as well as Credit Union policies and procedures.
Oversee the accurate and timely documentation of all collections activities to maintain compliance and mitigate legal risks.
Implement risk management strategies to protect the Credit Union from financial losses and reputational damage.
Is the Credit Union representative on matters concerning small claims court, vehicle repossessions, collection agencies, Bankruptcy claims and court, foreclosures and deals with the credit union attorney on these matters as required.
Member Service and Communication:
Maintain a member-focused approach, ensuring that collections practices are conducted with professionalism and sensitivity.
Resolve escalated member issues in a manner that balances the needs of the Credit Union with member satisfaction.
Communicate effectively with members regarding their accounts, offering solutions and payment options when appropriate.
Collaboration and Cross-Functional Partnerships:
Work closely with other departments, including Lending, Compliance, and Member Services, to ensure seamless operations and the achievement of organizational goals.
Provide insights and recommendations to senior management based on collections data and industry trends.
Technology and Process Improvement:
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