Vice President of Operations - Colorado Springs (CSCO2024-7546) - RealManage
Colorado Springs, CO 80920
About the Job
Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.
Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.
Company Overview:
RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.
Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.
Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.
Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Responsibilities:
- P&L Management of a large business division.
- Manage sales and operations for a large, high-growth market serving 350-400 communities.
- Train, develop and oversee staff of 85-100
- Recruit and build a first-class team.
- Manage and track internal and external tasks, oversee all calendars and scheduled events, and serve as the second level of escalation
- Ensure Customer Success, retention, and Service Level Agreement
- Establish and achieve stretch goals for Financial and Growth objectives. Distill market level goals in Scorecards for every employee on your team.
- Oversee Maintenance division and work with maintenance director to set and meet objectives.
- Plus other work related tasks as needed
Qualifications:
- Bachelor degree required
- Minimum 3-5 years property management /community management experience or extensive leadership experience in similar industry
- Certification preferred – CMCA
- Successfully managed an operation of 350-400 clients
- Ability to bring large teams together for the overall success of clients.
- Ability to lead large-attendance client and staff events.
- Successfully monitor and manage industry KPIs for the overall success of our organization.
- Self-motivated and highly effective leader
- Highly effective ability to build and lead a team of professionals in terms of recruiting, hiring, training, managing, developing, coaching, and releasing employees as necessary
- Highly effective ability to oversee the operations of managing a large, and complex portfolio of communities
- Highly effective ability to identify new clients, and close new business
- Strong skills and experience in effective contract negotiation
- Ability to manage operations staff and lead the RealManage transition process to on-board new community association clients.
- Closely coordinate with our Client Services Group and the client community during the set-up process
- Experience working with Developers and Homebuilders preferred
- Familiar with vendor management, construction, project management and maintenance issues
- Understanding of Community Association business, budgeting, and financial statements
Pay and Benefits:
$90,000 to $100,000, depending on education and experience.
Benefits include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays