Vice President of Operations - RPM Living

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The Position: The Vice President will lead a team of up to four Regional Vice Presidents. The VP of Operations must provide strategic and tactical leadership to optimize performance and effectiveness, develop new business, establish and maintain relationships (owners, landlords, tenants, and vendors), and achieve financial results which align with the overall corporate goals and objectives.

TEAM MANAGEMENT
• Responsible for recruiting and interviewing candidates for Regional Vice President monitoring positions for their entire portfolio.
• Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in’s and annual reviews, etc. with direct reports
• Manage HR issues
• Conduct onboarding and training and mentoring team members
• Coach multifamily team members to success and hold individuals accountable for achieving results
• Ensure alignment of individual priorities with overall business objectives
• Lead change management strategies and plans as needed to maximize associate adoption
• Collaborate and support the Executive Leadership Team's objectives and goals

CLIENT MANAGEMENT
• Build, develop, and maintain positive and successful relationships with owners and clients. Continue to establish open and ongoing professional relationships
• Provide visible, ethical leadership across the multifamily platform; ensuring a culture of the highest standards of conduct and demonstrating expectations of unparalleled service
• Provide ownership with financial analysis and comparisons, as requested, to support performance initiatives and results.

SYSTEMS MANAGEMENT
• Utilize and optimize the firm's technology solutions to extract and monitor performance analytics
• Partner with key stakeholders to identify technologies and solutions for actionable insights, focusing on identifying new opportunities and optimizing relationships, revenue, and the firm's overall value

REPORTING
• Monitor monthly financial reviews with Regional Vice President and ensures sites are on track to meet budget goals
• Benchmark property performance against regional and national averages
• Oversee policies for property operations
• Works closely with the Risk Management department and reviews the status of liability and property damage claims. Address operational policies that impact risk management exposure

FINANCIAL MANAGEMENT
• Identify and implement new business opportunities for increasing revenue potential
• Lead multifamily portfolio in annual budget review and preparation, working in conjunction with Regional Vice President leaders to align with corporate revenue growth and financial goals
• Analyze internal business processes relative to property operations
• Develop and inspire a culture where financial information is utilized to evaluate the ongoing effectiveness of current plans, programs, and initiatives; consulting with key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency, cost-effectiveness, and optimizing revenue.

ADMINISTRATIVE DUTIES
• Create and implement action plans for underperforming assets
• Monitor expense controls and implement initiatives to achieve or exceed budget

BUSINESS DEVELOPMENT/DUE DILIGENCE & TRANSITIONS
• RFP responses
• New business pitches/prep and client intro calls
• Creating SWOTS and market shops/comp shops
• Assist clients in identifying new opportunities and help underwrite the deals based on operational knowledge and market conditions
• Work closely with the Transitions and Due Diligence team to assign walkers/auditors for upcoming communities and closely analyze the asset to provide feedback to the client
• Attend DD, prepping, and task completion items for property transitions
• RM 30-60-90 Day Post Transition Checklist and Onboarding new community

Education & Experience:

• Hands-on inspirational leadership style
• Exemplary track record of success in leading, coaching, and mentoring teams
• 10+ years of multifamily property management leadership success with a large portfolio
• Prior significant P&L responsibility
• Strong background in managing diverse types of multi-family communities
• Thorough knowledge of multifamily property management best practices
• Advanced proficiency and hands-on experience with managing large and/or complex multifamily portfolio
• Proven success in building a culture of financial accountability across the team, exceeding financial and operational objectives
• Demonstrated results driving and leading transformative strategic initiatives, continuous improvement, organizational effectiveness, and performance management with a large team in multiple markets
• Sophisticated communication and influencing skills, highly skilled at communicating complex issues to stakeholders and/or audiences at all levels

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
  
• Comprehensive healthcare coverage available for all full-time, regular associates 
  
• Employer-paid employee assistance, mental health, and wellness programs
  
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  
• 401(k) with robust company match 
  
• Opportunities for professional development, career growth, and role-based learning plans
  
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  
• Paid time off plus floating holidays and volunteer days
  
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.