Vice President of Operations - FMF - Leap Brands

The Vice President of Operations will play a pivotal role in overseeing and optimizing all operational aspects of our med spa facilities. Reporting directly to the CEO, this position will be responsible for developing and implementing strategic initiatives to enhance efficiency, quality, and profitability while maintaining a superior level of customer service. The ideal candidate will possess a strong blend of leadership, operational expertise, and industry knowledge to drive continuous improvement and achieve organizational objectives.

Responsibilities:

1. Develop and implement operational strategies to drive growth, streamline processes, and enhance overall performance across all med spa locations.
2. Provide leadership and direction to regional managers, spa directors, and operational staff to ensure alignment with company goals and objectives.
3. Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.
4. Oversee budgeting, forecasting, and financial analysis to optimize resource allocation and maximize profitability.
5. Collaborate with cross-functional teams, including marketing, sales, and clinical operations, to develop integrated strategies and initiatives.
6. Ensure compliance with regulatory requirements, industry standards, and best practices to maintain a safe and compliant working environment.
7. Lead the implementation of technology solutions and operational systems to enhance productivity, efficiency, and customer experience.
8. Foster a culture of continuous improvement, employee development, and accountability to drive operational excellence and employee engagement.
9. Monitor industry trends, market dynamics, and competitive landscape to identify opportunities for growth and innovation.
10. Serve as a key advisor to the executive leadership team, providing insights and recommendations to support strategic decision-making and business growth.

Qualifications:

1. Bachelor's degree in Business Administration, Healthcare Management, or related field; MBA or equivalent preferred.
2. 8 years of progressive experience in operations management, preferably within the med spa or healthcare industry.
3. Proven track record of success in developing and implementing operational strategies to drive growth, improve efficiency, and enhance profitability.
4. Strong leadership skills with the ability to inspire and motivate teams, foster collaboration, and drive results in a fast-paced environment.
5. Excellent analytical, financial acumen, and problem-solving skills with the ability to interpret data, identify trends, and make data-driven decisions.
6. Exceptional communication and interpersonal skills with the ability to build relationships, influence stakeholders, and communicate effectively at all levels of the organization.
7. Knowledge of regulatory requirements, compliance standards, and best practices in the med spa industry.
8. Experience with implementing technology solutions and operational systems to streamline processes and improve efficiency.
9. Ability to thrive in a dynamic and evolving environment, with a strong focus on innovation, adaptability, and continuous improvement.
10. Passion for the med spa industry and a commitment to delivering exceptional customer service and patient care.

Join our team and become a key contributor to our mission of transforming lives through beauty, wellness, and innovation. If you are a dynamic leader with a passion for operational excellence and a drive for results, we want to hear from you!

Requirements:

• Bachelor's Degree
• 10 years experience with any combination of restaurant operation experience 
• 5 years in a Senior Leadership experience within franchisor environment
• Consistent record of meeting operational commitments
• Restaurant marketing experience a plus
• Strong financial acumen, analysis/problem-solving, negotiation and influencing skills.
• Ability to handle multiple tasks within a constantly changing and demanding environment.
• Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
• Excellent communication (written and oral), and problem solving skills.
• Expert-level skill with Microsoft computer skills, i.e. Word, PowerPoint, Excel, and Outlook.
• Expert-level skill with various operational point-of-sale (POS) systems.

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