Vice President of Program Management at MetroPlus

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The Vice President (VP) of Program Management, reporting to the COO, will be responsible for leading our Program Management Office (PMO). The VP of Program Management will utilize best-in-class program management methodologies to support the end-to-end oversight of the program strategy and management for initiating, planning, executing, controlling, and reporting, on all initiatives supported by the PMO. They will build strong relationships with leaders across the organization to ensure all projects are delivered on time and meet the expectations of stakeholders. The VP of Program Management will be a highly resourceful, self-driven individual with strong communication skills, who has the ability to partner, execute, and lead through influence and collaboration across the company to creatively solve problems and generate results.

• Develop and maintain the Program Management Office (PMO) and support all large and complex projects that are directly tied to the organization’s strategic goals.
• Assess the existing project management processes, tools, techniques, and templates and create a strategic roadmap to advance the program.
• Partner with leadership to ensure initiatives assigned to the PMO are in line with the organization’s trategic goals, prioritized appropriately and business and IT resources are assigned.
• Work closely with cross functional departments to understand project requirements, align on the strategy, and formalize a project delivery schedule.
• Allocate project management resources effectively, ensuring the right skills and expertise are applied to each project.
• Oversee the end-to-end project lifecycle, across all projects, from initiation to close, ensuring projects are delivered on time, within budget, and meet business expectations. 
• Proactively identify potential risks and develop mitigation strategies to minimize impact on project timelines and budget.
• Provide oversight and understanding of business process redesign and drive change to improve business outcomes.
• Foster a trusting relationship with leadership and all third-party vendors.
• Establish and rollout a formal PMO steering committee which will be used to keep all members informed and aligned on the overall progress of the program, communicate critical updates to key milestones, and address any open decisions, risks, or issues.
• Create and rollout program dashboards and other tools that demonstrate the performance of the PMO and all projects managed by the team.
• Manage and mentor a team of project managers, fostering a collaborative and high-performance culture.
• Provide guidance, support, and professional development opportunities for direct reports.

• Bachelor’s Degree in Healthcare Administration, Finance, Accounting, Business, Science, or related field.
• Minimum 5-7 years’ experience working at a health plan in project management or operations
• 3+ years’ experience managing large complex projects (i.e., multiple project managers, 15 plus project staff, $2 million or more project budget) required.
• Extensive working knowledge of the software development life cycle and the ability to operate effectively within the process.
• Experience implementing third-party applications.
• Experience with working cross functionally to have a holistic understanding of how the operations, corresponding processes, and technology solutions work.
• Advanced proficiency in Project Management and Process Improvement tools including Microsoft Project, JIRA, Excel, and Visio.

Licensure and/or Certification Required

• Project Management Professional (PMP) certification or extensive experience using a PMI-based Project Management Methodology/Process Improvement methodology required.

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication
• Strong leadership skills with a focus on a collaboration and buy-in from key stakeholders.
• Ability to assume a consulting role with executive management and external executives
• Strong organizational skills with the ability to manage multiple projects and priorities concurrently.
• Superior oral and written communication skills that are leveraged to effectively convey the project status, risks, issues and other deliverables clearly and effectively to senior leaders of the organization.
• Strong problem-solving skills and a proactive approach to identifying and resolving a challenge.
• Ability to effectively communicate with technical and non-technical stakeholders, translating between business needs and technical solutions.
• Must be responsive, action-oriented and able to build trust with various stakeholders.
• Polished interpersonal skills with emphasis on discretion and diplomacy.

#LI-Hybrid