Vice President of Service - A B Business Solutions

The Vice President of Service is responsible for leading the service team to meet and exceed service / customer service goals. Hiring and developing members of their team. The VP of Service is responsible for developing customer service strategies and manages the overall performance of people and processes to achieve the highest level of customer satisfaction.

Job Responsibilities:

The following job responsibilities are intended to reflect the major responsibilities of the job, but do not describe the minor duties or other responsibilities that may be assigned from time to time. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. Incumbent will be required to satisfactorily perform all essential functions of the job.

• Achieve 61% of Service Gross Profit Plans
• Maintain Parts Consumption at 10% of Service Revenue Contribution
• Maintain comprehensive recruiting plan
• Communicates Benchmarks for Gross Calls, Net Calls, Accountable Hours, Technician Efficiency and parts spending and insures they are met
• Effectively manages the field team leads to achieve the team’s operational benchmarks
• Sets equipment pricing guidelines.'
• Design and implement effective technician territories
• Ensures customer skills training for all service personnel takes place quarterly
• Administers monthly plan and reviews for all service technicians and insures timely appraisals of all direct reports
• Select, Train and Develop Service Managers
• Ensure the completion of two follow up inspections for each technician are completed each month
• Work seamlessly with the Sales, Operations and Financial Departments to ensure those department success
• Assist in the development of the company wide business plan
• Participates in self developmental activities to ensure continued personal development
• In all situations acts with the highest level of ethical behavior

Job Qualifications:

Experience/ Education: Senior service executives are likely to have risen through the ranks, gaining qualifications as well as front-line experience. Bachelor’s degree preferred.

Skills:

• Demonstrate a strategic thinking process
• Demonstrate executive leadership skills
• Good communication skills, bother verbal and written
• Outstanding interpersonal skills
• PC literate, including proficiency with company’s CRM/ software

Benefits:

• Paid Time Off
• Full Health Benefits
• Dental
• Vision
• Competitive Salary
• Bonus Opportunities
• Community Involvement and Volunteering opportunities
• Team Environment with the ability to share and incorporate individual ideas
• 401k Retirement Program
• Employee Assistance Program

A&B Business is an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.