Vice President of Servicing - Prove Partners

· PROVE Partners, LLC, founded in 2003 and based in Las Vegas Nevada, and Denver, Colorado, is a patient-centric complex claims administration and healthcare finance company that provides innovative services and financial products to injury victims, medical providers, and law firms in the United States.

· PROVE is primarily engaged in a fast-growing form of specialty reimbursement commonly referred to as medical lien funding that enables victims of third-party liability accidents (e.g., motor vehicle collisions) to access healthcare in their greatest time of need.

· PROVE is more than a medical lien funder—we offer patients a full suite of financial products including co-pay and deductible finance and pre-settlement loans, providers with comprehensive revenue cycle solutions including outsourced complex claims administration, and attorneys with patient concierge services and technology solutions to manage caseloads, reduce overhead and most importantly, maximize the outcome for their clients.

· PROVE maintains a fortressed balance sheet, supported by a group of institutional capital partners that manage more than $16 billion in assets under management.

· PROVE is backed by C9 Partners, LLC, a Los Angeles-based private equity firm focused on making investments in US-based businesses at the intersection of financial services, specialty finance, and healthcare services.

Mission: We help injury victims in their greatest time of need.

Core Values: PROVE Partners wants to make an IMPACT on the lives of the patients we help, the clients we work with, and the team we treasure.

I = Innovate Daily

M = More…with Less

P = Pursue Growth and Learning

A = Accountability

C = Communication

T = Teamwork

Job Summary:

• We are looking for an experienced professional to lead PROVE’s Servicing and Settlements division.
  • Note that this role reports directly to the CEO.
• As the Vice President of Servicing, you will be primarily responsible for leading a team of Servicing Specialists and Lien Negotiators to effectively manage PROVE’s portfolio of medical receivables and
• litigation finance loans.
• Your team will consist of both US-based professionals as well as offshore, remote agents
  • Note that prior professional experience building and managing offshore teams is a major plus
• You will be responsible for the servicing and settlement functions for multiple asset and client types, including:
  • Hot servicing of PROVE’s medical receivables and litigation finance loans,
  • Backup servicing of PROVE’s medical receivables, and
  • Hot servicing for third-parties accounts receivable management clients (outsourced revenue cycle solutions to medical providers, investors, other originators, etc.)
• You will serve as the escalation point of contact for client matters, ensuring that the team delivers exceptional customer service in each client interaction
• You will be responsible for designing, documenting, and implementing processes, setting KPIs, driving accountability, and unlocking efficiency gains
• You will service as the subject matter expert and lead product design and improvements, working directly with PROVE’s CTO and technology development teams
  • Note that prior experience designing and implementing technology tools including business intelligence reporting (i.e., PowerBI, Tableau, etc.) is a major plus
• The primary objective of the Servicing Department is to protect PROVE’s financial interest in its receivable and loans by:
  • Obtaining case status updates from representing law firms at least once every 90 days
  • Recovering misdirected funds from third parties
  • Securing new representation for dropped cases
  • Representing PROVE’s interest in bankruptcies, probate, and other extenuating circumstances
  • Providing balance verifications and statements upon request to representing law firm
  • Completing insurance audits
• The primary objective of the Settlements Department is to negotiate favorable, win-win outcomes with representing attorneys at time of settlement. Doing so involves tactful negotiating skills underpinned by an analytical framework.

Job Qualifications:

• 7-10 years in loan, mortgage, or financial products servicing, including 3 years in a leadership role
  • Knowledge of medical lien / pre-settlement lending a major plus
•  Bachelor’s degree required
• Professional experience building and managing offshore teams
• Professional experience building processes and developing software
• Strong quantitative skills
  • Advanced in Microsoft Excel required
  • Experience in business intelligence tools (i.e., PowerBI) a major plus
• Strong command of written English
• Well-spoken, likable professionals who can communicate effortlessly over the phone or in person
• Proficiency in Windows, Microsoft Teams, Word, Zoom Video Conferencing, Adobe, and Microsoft teams

Ideal Candidate Profile:

• Above and Beyond Customer Service: Professionals that go to great lengths to ensure clients and coworkers are supported
• Resourceful: Professionals with good business judgment who can problem solve and overcome obstacles without a user manual.
• Detail-Oriented: Organized professionals that pay close attention to the finer details and how that may impact the service we provide our clients
• Self-Starter: Determined professionals with a strong work ethic and ability to consistently work diligently
• Team Player: Professionals that work well with others and don’t mind pitching in outside their role if needed.
• Compassionate: Caring professionals that are deeply aligned with our mission of helping people in their greatest time of need
• Positive Attitude: Likeable, enthusiastic professionals who take pride in their work.
• Relationship Oriented: Professionals that enjoy the opportunity to build relationships with their clients
• Resilient: Adaptable professionals that are comfortable with change

Disclosures: Prove Partners is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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