Vice President, Program Management - Razorfish

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

We are seeking a Vice President, Program Management with extensive CRM experience to join our team.  This is a hybrid position located in our Birmingham office (3 days onsite per week, with option to work from home for the remaining 2 days). In this role, you will lead with empathy and direct focus on the broad success of the team, being accountable for the delivery team's organization, operational efficiencies, and health within your assigned account(s). You will collaborate across multiple stakeholders to inspire a "shared vision" for the combined Client and Razorfish project team.  

The desired candidate is capable of leading multiple tracks of development with local and international resource teams. They have the ability to manage larger and more complex programs and adapt quickly to change. In addition, the candidate must have a strong background in reporting analysis and extensive strategic planning experience. They should be adept at collaborating with executive-level stakeholders and effectively communicating with clients at all levels on a day-to-day basis. While automotive industry experience is preferred, candidates from related fields with relevant expertise will also be considered.

Responsibilities:

• Accountable for the delivery team’s organization, operational efficiencies and health within their account(s)
• Responsible for staffing of Delivery team members and delivering accurate financial management and improved account margins
• Defines different methodologies which should be used by projects in the organization, with ability to tailor, develop and codify new methodology based on client needs and organizational constraints and train others to scale the approach further and iterate 
• Establishes processes for scope management and change control and has ability to drive difficult scope change discussions and actions with client 
• Leads our teams to execute selected methodologies — course correcting as necessary 
• Acts as a consultant who can be leveraged to analyze suggestions on incorporating new ceremonies/approaches/tools which have helped on other projects 
• Drives adoption and governance on new tools, process and methodology within the internal Razorfish and client program team 
• Proactively identifies difficult team situations and diagnose / implement corrective actions where challenges may occur 
• Leads and facilitates large sessions with internal teams and/or Clients; presents and delivers clear messaging in front of large Executive-Level group audiences
• Aligns Client operational and financial requirements with optimal Deal Structure in coordination with the client-service lead 
• Provides consultative advice to Clients/Client Services that help drive solutions 
• Successfully sets and manages internal, Client and third-party expectations, such that surprises have been avoided, and Stakeholders view their engagements positively 
• Proactively inquires as to performance against expectations and takes corrective action to remedy misaligned expectations with the internal  team 
• Ensures that our internal interests are clearly protected in terms of unambiguous scope, articulate assumptions and third-party dependencies for large programs   

• 12+ years of experience that includes working in a fast-moving digital agency environment
• Extensive CRM program experience
• Expertise in process and tool innovation
• Proven ability to lead and develop multiple project tracks working with local and international resource teams
• Strong skills in reporting analysis
• Demonstrated experience in strategic planning
• Ability to interact and communicate effectively with executive-level stakeholders and clients
• Automotive industry experience preferred
• Ability to create Agile, Waterfall and Hybrid project plans for large programs and multiple projects 
• Experience with Adobe Workfront and Salesforce Marketing Cloud is a plus.

The Power of One starts with our people!  To do powerful things, we offer powerful resources.  Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer.  Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. 

All your information will be kept confidential according to EEO guidelines.

Compensation Range:  $159,500- $218,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.  The Company anticipates the application deadline for this job posting will be 10/23/2024.