Victim/Witness Claims Technician - County of Riverside
Riverside, CA 92501
About the Job
The Riverside County District Attorney's Office has an opportunity for a Victim/Witness Claims Technician to support their office located in Riverside. Under general supervision, the Victim/Witness Claims Technician will assist clients applying for compensation reimbursement for medical cost and loss of income through the State Board of Control; to prepare initial and supplemental applications for victim compensation by verifying information and obtaining supporting documents; to represent victims at claims appeal hearings, and to do other work as required.
Incumbents in this class assist victims of crimes or their survivors applying for benefits from the State Victim Restitution Fund. Under a joint powers agreement with the State Board of Control, incumbents verify information provided by the applicants and forward the completed applications and supporting documents directly to Compensation Fund Analysts in the State Board Office.
Bilingual candidates with experience in assessing and evaluating eligibility are highly desired and encouraged to apply.
Meet the Team!
The District Attorney of Riverside County , as the public prosecutor acting on behalf of the People, vigorously enforces the law, pursues the truth, protects those victimized by crime, exonerates the innocent, and safeguards the rights of all to ensure that justice is done on behalf of our community. The office's staff of over 700 is comprised of prosecuting attorneys, sworn investigators, victim-witness advocates, paralegals, investigative technicians, forensic analysts, and a wide range of information technology and supporting staff all committed to excellence and integrity in public service. We are, and we seek to maintain, a diverse workforce to match a diverse county.
EXAMPLES OF ESSENTIAL DUTIES
• Assists victims of crimes, who have suffered an emotional or physical injury, in applying for compensation benefits for medical costs, funeral expenses, and/or loss of income.
• Reviews and evaluates victim applications for adherence to state statutory and eligibility requirements.
• Verifies all claims or unclaimed losses and sends notification letters to clients and service providers; prepares a summary report of information gathered and information needed.
• Calculates net loss to victim considering all other sources of compensation available such as health insurance, disability insurance, public assistance programs and court ordered restitution.
• Determines which documents will be necessary to support wage, medical or funeral loss claims; maintains contact with clients, employers, and service providers until all claims are verified.
• Obtains crime report from appropriate law enforcement agency.
• Contacts law enforcement officers, court officials, attorneys, probation officers, etc., to determine status of each case, whether victim contributed to the crimes occurrence, and whether or not restitution will be ordered.
• Researches criminal disposition for additional information; provides information and referral services for victims and their families.
• Prepares verification report giving synopsis of crime, violation charges, description of injury, disability period, criminal proceedings against defendant and recoverable gains.
• Prepares loss and reimbursement form reflecting each medical provider expenses incurred, reimbursements received, and net loss to claimant.
• Advocates for victim at State Board hearings for denied claims; may perform initial intake interview with victim or their families.
MINIMUM QUALIFICATIONS
Option I
Experience:One year of experience determining initial and continuing eligibility for one or more public social service programs in accordance with established procedures.
Option II
Experience: Two years of clerical experience, one of which involved making arithmetical computations and performing financial, statistical, or fiscal recordkeeping. One year of the non-specialized experience may be substituted for by either:
Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field.
OR
Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.
Option III
Experience: Three years of clerical experience which must have included either (1) At least one year in a medical setting which involved working with medical terminology (completion of 6 semester or 9 quarter units of coursework in medical terminology may be substituted for six months of the required specialized experience in a medical setting);
OR
(2) At least one year of experience involving extensive public contact with responsibility for interviewing individuals to obtain and record information and explaining rules, regulations, policies and procedures. Either of the following may be substituted for one year of the general clerical experience:
Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, medical assisting, or a closely related field.
OR
Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, medical assisting, or a closely related field.
Knowledge of:Modern office procedures including the preparation of reports and correspondence, filing, and the operation of standard office equipment; effective bookkeeping and interviewing techniques; and basic medical terminology.
Ability to: Accurately gather, record, and evaluate data necessary for determining Restitution Fund benefits; review police reports and medical reports to extract pertinent information; learn, interpret, and apply policies and regulations of the State Board of Control Restitution Fund; organize work and maintain systematic, detailed, and accurate records; make basic arithmetical computations; identify problems requiring referral to other department staff; maintain effective working relationships with others.
SUPPLEMENTAL INFORMATION
This recruitment is open to all applicants.
Applicants who are current District Attorney of Riverside County and/or Current County employees may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted. Include relevant work experience details on your resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here ( Download PDF reader ).
Proof of Education
If using education to qualify, upload a copy of your education documents (degree/transcripts) to your Government Jobs profile when you apply. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/.
For more information regarding the position, please contact the recruiter Mary Miller at 951-955-3464 or via email at mmiller@rivco.org .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.