Victims of Crime Program Manager - Nisqually Indian Tribe

GENERAL SUMMARY

This position is responsible for daily management of the Nisqually Family Support Center's Victims of Crime Program. The program offers victims of crime and domestic violence program services, operations, and administrative duties. The Manager strives to provide comprehensive victim services that are conducive to healing, wellness and empowerment. They also supervise staff, build effective partnerships, and manage grants and budgets.

PRIMARY RESPON SIBILITIES

Primary responsibilities are the basic job duties that an employee must be able to perform. This list of responsibilities is intended to be representative of the duties performed within this classification. The omission of a function does not preclude management from assigning duties not listed if such duties relate to the position.

• Manages the Victims of Crime program to offer culturally relevant services including safety planning, in-take, case-management, shelter/housing, basic needs,
• counseling/therapy, child counseling, advocacy, access to legal support, medical services, transportation, etc.
• Provides staff with clear direction, support, training and resources to assist them with providing high-quality services to clients.
• Actively identifies and builds strong partnerships and/or professional services contracts with service providers to increase client access to needed services such as: counseling/therapy, legal assistance, medical services, transportation, advocacy, shelter, vocational services, life-skills, and healthy families training, etc.
• Effectively manages grants and funding to meet grant deliverables, communicates with funders, establishes timelines for grant and project implementation and meets reporting and compliance requirements.
• Holds regular check-ins with staff to assign tasks, review progress, address challenges and implements contingency plans as needed.
• Ensures program expenses meet accounting policies, grant requirements, rules and regulations and stays updated on any changes thereto.
• Develops and implements program policies and procedures as needed to comply with organizational policy and procedure as well as Tribal, Federal, State, Local laws, and guidelines for serving victims of crime and domestic violence.
• Keeps the program visible to clients and the community with newsletter updates, announcements, flyers, updated brochures, website content and other program literature.
• Stays informed on trends/best practices, innovations, resources, funding opportunities and legislation related to victims and victims' services.
• Attends online and in-person training, maintains certifications in victim services and works with staff to keep their certifications up-to-date and supports their participation in other training sessions, meetings or workshops relevant to their position.
• Participates in local meetings, networks and attends regional, state-wide, national or tribal convenings.
• Participates in conferences, or trainings as approved and/or as required by program grants.
• Coordinates implementation and use of a program database. Works with I.T. and/or contractor to keep database updated and to provide staff training and orientation on its use. Ensures staff routinely utilize database to keep track of services provided, client demographics, referrals made, etc.
• Prepares and submits program reports to Tribal Administration, and Tribal Council as needed.
• Coordinates program assessments to review degree to which clients' needs are being met, to identify unmet needs, to gather feedback on services provided, rate satisfaction with services, and to identify how the program can better serve their needs/help them achieve their goals.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree in human services, Social Services or related field; and equivalent of two years' experience working with domestic violence survivors.
• Minimum of three years' experience with program management.
• Must have experience leading, managing, and supervising staff.
• Must have experience managing and developing programs and budgets. Ability to navigate multiple systems, to ensure streamlined services. Experience working with culturally diverse populations/communities.
• Must pass a background check.
• Must have a valid Washington State driver's license and be insurable under the Tribe's driving policy.

SUPERVISION

Supervises Victims of Crime Coordinator and other program positions.

COMPETENCIES

Knowledge of:

• Domestic Violence/Substance Abuse program and daily operational needs. Tribal, State and Federal systems relating to victim service programs. Tribal and community resources for victim/survivors.
• management and planning concepts, practices, and procedures.
• grant management concepts, practices, and procedures.
• budgetary concepts, practices, and procedures.
• program, Tribal, State, and local, administration and operations.
• common Tribal office practices policies and procedures.
• products and services provided by the departments and available to the community. MS Office and related common office software.

Skills in:

• Written, oral communication skills.
• Developing and delivering presentations and training to a variety of audiences. Basic Interviewing.
• Calming client's fears.
• Effective communication
• Conflict resolution
• Problem solving
• Ability to
• Communicate effectively, both orally and in writing including electronically .
• Develop and make public presentations, training and facilitate group discussions.
• Understand and follow laws, regulatory requirements, policies, procedures,
• and guidelines.
• Lead, supervise, manage, work with, and train other employees as direct
• Establish and maintain effective working relationships with Tribal Council,
• Tribal Administrators, committees, staff, the public, and outside agencies.
• Plan, establish goals and objectives, and implement department policies and procedures
• Develop and write contracts and grants .
• Independently make judgments and effective decisions .
• Effectively resolve conflict.
• Interpret financial and legal documents .
• Utilize desktop, laptop, tablet, smartphone, MS Offices suite, and ability to
• learn, adapt to and effectively utilize other software and databases.
• Positively represent the Tribe.
• Analyze and interpret information; prepare reports and draft correspondence.
• Work independently and as part of a team.
• Exercise tact, sound ethics and judgment in all contacts, decisions and in conducting business on behalf of the program and tribe.

PHYSICAL DEMANDS

This position is generally sedentary. Employee sits most of the time but may walk or stand for brief periods. Must be able to operate a personal computer and related office equipment necessary to perform the primary responsibilities of the job.