Video Service Technician III - Kastle Systems

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact. 

The Video Technician will test, troubleshoot and repair all aspects of our security systems including video systems at customer sites. To that end, the Video Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Video Technician will ensure that video service orders are completed accurately and on time, and that these services meet or exceed client expectations.

Essential Duties:

• Competent in the setup and operation of Windows PCs and servers.
• Knowledgeable of networking principles (IP, DNS, DHCP, firewalls, VPN, cabling).
• Knowledge and experience with wireless networks and troubleshooting.
• Experience with video cameras, lenses, DVR, NVR and video management
• Capable of installing and troubleshooting switches, routers and gateways.
• Experience installing Ethernet and Fiber Optic networks.
• Install, terminate, test, label cables: - Prepare racks and power for installation of customer equipment - Provide remote diagnostic and troubleshooting
• All other duties as reasonably assigned

REQUIRED ACCREDITATION:

• Five years of experience in the alarm, access control, CCTV and Networking.
• Work history must display stability and consistent attendance.
• Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision.
• Knowledge of building codes pertaining to construction, fire and electrical systems.
• Ability to read and interpret wiring diagrams.
• Desired:  CCNA or A+ certification
• Desired: Axis, Genetec or Milestone certification.

REQUIRED SKILLS AND ABILITIES:

• Networking, Computers, Alarm systems, Access Controls and CCTV.
• Aptitude in basic programming
• Thorough knowledge installation techniques.
• Solid understanding of PIR technology, Doppler theory and AC/DC theory.
• Thorough knowledge of electronic testing equipment, hand and power tools.
• Proficient with MS Windows 7, MS Word & MS Excel
• Must successfully complete Kastle’s Training curriculum.
• Mechanical aptitude and ability to use metering devices.
• Must be able to climb stairs and ladders, and carry tools and equipment not to exceed seventy‑five pounds.
• Must be able to distinguish colors.
• Ability to write and maintain accurate and concise daily records.
• Ability to interface and communicate with customers and co‑workers in a clear and professional manner.
• Self-motivated and excellent attention to detail.
• Must be available to work overtime, weeknights, and/or weekends as needed.
• Must possess a valid driver's license and satisfactory driving record.
• Must be able to meet and continue to meet state licensing requirements for security.
• Must be at least 18 years of age and eligible to work in the US.

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.