Video Teleconference Administrator III - Galapagos, LLC

Job Title: Video Teleconference Administrator III -5160

Job Location: Austin, TX 78701

Job Salary: $75,000 - $85,000

Job Summary

Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Video Teleconference (VTC) Administrator position and to join our team of qualified, diverse individuals.

This position's main responsibility is to support mission-critical media operations and communications for our government customer responsible for providing IT services and support. This position will also handle supporting communication events while facilitating and coordinating connections of various media resources to stand up VTC and Unified Communications (UC) connections across geographically disperse locations.

Skills / Experience Required

• Hold a current Active Secret Clearance
• A/V & PA set up for ceremonial events
• 1+ years of experience performing VTC systems administration functions
• Broadcasting ceremonies and town halls via TEAMS, Facebook, and other forms of social media
• Assist customers on TEAMS conference calls utilizing ITaaS laptops
• Classified Solution for Classified (CSfC) device with Cisco Meeting Application (CMA) capabilities
• Active Directory (AD) attribute editing for CMA capabilities in creating CMA Accounts.
• Provide physical support at non-work locations (i.e. Austin Community College (ACC)
• Assist external entities with equipment setup to utilize our built-in systems
• Installing programs onto SIPR computers
• Coordinating with both Public Affairs Office (PAO) and Senior Executive Services (SES) personnel in planning and organizing ceremonies
• Schedule and manage telephone meetings using phone conference, VTC, and UC systems
• Troubleshoot problems such as joining, conducting, and taking part in phone conference, VTC, and UC meetings
• Support various operations and maintenance tasks for a variety of media systems, including live and delayed streaming broadcasts
• Perform system integrity and connectivity tests to ensure system availability
• Assess and report on performance and usage numbers
• Ensure compliance with policies and procedures including DoD STIG requirements
• Develop and support documentation of all processes associated with administration of the network and duties performed by network & system administrators
• Demonstrated knowledge of VTC technology and equipment and coordinating VTC type meetings across multiple sites
• Customer service skills, and experience fielding and troubleshooting customer questions and issues
• Experience supporting communications/media systems such as: phone conference systems, VTC systems, UC interfaces, live and delayed streaming video, and digital signage technologies
• Experience with media/VTC/UC vendors and technologies such as Polycom, Microsoft Lync (Skype for Business), VBrick, Sonus, Cisco, Ectocryp, Acano
• Familiarity with Microsoft Active Directory/GPO integration with SCCM
• Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements
• Experience in troubleshooting, software development processes and ability to understand and implement client requirements
• Experience with the most common VTC equipment (Polycom or Cisco Telepresence)
• Experience with NIPRNET and SIPRNET connection process and accreditation to include handling COMSEC updates and storage
• Excellent customer service skills and be able to always project a positive image and professional manner
• Ability to work within the confines of a set time schedule
• Knowledge and experience communicating VTC support concepts to technical and non- technical personnel
• Ability to develop technical documents and produce system design documentation

Education / Certifications

• Associate's degree in computer science, Information Technology (IT) or related discipline
• IAT-II certification (Elevated/Privileged User)
• DISA DVS certification upon start date (certification is to ensure that each DVS associated facilitator has the capability to perform DVS operations satisfactorily without direct supervision)
• Knowledge and experience with VTC protocol capabilities above H.32

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Paternal leave
• Tuition reimbursement
• Paid federal