Video Teleconference Technician (DEVCOM AC) - By Light Professional IT Services LLC

Company Overview:

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Position Overview:

Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Network Enterprise Center Picatinny Arsenal New Jersey (NEC PANJ) with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) – Unified Communications, Inside Plant (ISP), Customer Service Telephone, and Outside Plant (Cable) (OSP); Information Technology (IT) Systems Support  - Network Maintenance, Help Desk Assistance, Voice over Internet Protocol/Voice over Secure Internet Protocol (VoIP/VoSIP), Network Engineering, and Cybersecurity; Telecommunication Support; Radio Systems Operation; Tower and Antenna Support; and Configuration Management.  

 

Work is on site and core duty hours are 0700 – 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.

Responsibilities:

• Provide on-site (Developmental Command Armaments Center) video-teleconference (VTC) support services including user local touch labor (troubleshooting, repairing, etc.).
• Apply technical standards and security policy, DISA STIGs or security controls for all VTC systems to include identifying and remediating security vulnerabilities.
• Operate and maintain mission specific NIPRNET and SIPRNET VTC (Video Services. This includes VTC service in classrooms, transportable, command and control, conference room, briefing rooms, collaboration suites, and desktops.
• Provide design, installation advise, and technical support for VTC studio suite equipment including Army approved Microsoft Teams compatible devices.
• Provide Video Teleconference support as needed for conferences and customer projects
• Establish connectivity for VTC session and operate equipment as required by customer.
• Support live video teleconferencing in association with Government missions, and establish VTC schedules, and establish VTC connections to support installation customers with 98% operational reliability.
• Provide mission user local touch labor (troubleshooting, repairing, etc.).
• Support the VTC as a managed network device on the classified network.
• Provide technical support and assistance in the design, acquisition, installation, and operation of the equipment to limited user population.
• Operate the SVTC capability on a highly restricted basis, either in support of extremely critical collaborative efforts involving O-6 Commanders and higher personnel, either locally or as part of the interconnected collaboration event.
• Setup video and audio conferences coordinate video conference among various agencies.
• Schedule, coordinate and connect/join all scheduled VTC sessions; ensure VTC setup NLT 15 minutes prior to the session.
• Operate and maintain Unclassified and Classified common user VTC or Enterprise Video Collaboration Studio.
• Provide scheduling and facilitating service for Unclassified and Classified common user VTC or Enterprise Video Collaboration Studio.
• Provide local touch labor for NEC managed common user VTC or Enterprise Video Collaboration Studio (troubleshooting, repairing, etc.).
• Support after duty hour emergency maintenance requirements that include the restoral and/or other actions that cannot wait until normal duty hours.
• Perform other duties as required

Required Experience/Qualifications:

• Education: An associate’s degree in information technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
• Experience with the most common VTC equipment such as Polycom or CISCO.
• Experience with NIPRNET and SIPRNET connection process and accreditation.
• Excellent customer service skills and ability to work within the confines of a set time schedule.
• Knowledge and experience communicating VTC support concepts to technical and non-technical personnel.
• Ability to develop technical documents and produce system design documentation.
• Have knowledge and experience with VTC protocol capabilities above H.320 as required.
• Foundational Personnel Certification: Possess an Intermediate certification identified for the DoD Cyber Workforce Framework (DCWF) workforce role ID 411, Technical Support Specialist. CompTIA Security+, or GIAC Foundational Cybersecurity Technologies (GFACT), or Certified Network Defender (CND), or GIAC Security Essentials Certification (GSEC).
• Foundational Qualification (Experience) - Possess an Intermediate Proficiency level with 70% of the Knowledge, Skills, and Abilities (KSAs) associated with the DoD Cyber Workforce Framework (DCWF) workforce role ID: 411, Technical Support Specialist.
• Residential Qualification (Certifications) – Cisco Certified Support Technician.

Preferred Experience/Qualifications:

• Supported the U.S. Army or other DoD Agency.
• Has the communication skills to effectively interface with senior military officials, managers, and subordinates.

Special Requirements/Security Clearance:

• Security Clearance: Secret.