VIP TSA - Morgan Wallen's This Bar - Gethired

POSITION SUMMARY: The Table Server Assistant (TSA) is responsible for upscale food & beverage service of all tables and seating areas in a high-volume, live entertainment, restaurant, and bar setting. TSA will continuously assist the Cocktail Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues. Must possess advanced food and beverage service knowledge and trends. Duties include exceptional service to every guest in a professional manner. Transport materials/supplies and assist the Cocktail Server with beverage service in all areas, as well as maintain the cleanliness of all work areas and equipment.

TSA will display a positive personality, attitude, knowledge, enthusiasm, and performance while delivering top-notch customer service; to develop new clientele, establish a rapport with existing clientele and increase repeat business opportunities. TSA will report directly to the VIP Services Manager; however, they will take direction daily and interact with Venue Operations Management teams. 

-  Provide upscale food and beverage service.

-  Adhere to all departmental appearance and uniform standards while always maintaining professionalism.

-  Appear in dress code for all shifts at your scheduled time.

-  Will follow all company and department policies and procedures, practices, and guidelines.

-  Exude best-in-class customer service.

-  Maintain a good rapport with the management team and all other team members.

-  Maintain professionalism and open lines of communication at the workplace and with co-workers and patrons.

-  Maintain a consistent and high level of energy.

-  Inform management of any complaint, comments, or incident

-  Ability to communicate effectively with guests, Employees, and Management in both written and verbal form.

-  Respond to Guest inquiries and requests in a courteous and polite manner.

-  Maintain line of sight/atmosphere control by circulating through your work area throughout shift

-  Keep all tabletops, floors, and service areas clean/free of dirty glasses, dirty ashtrays, and any unnecessary items throughout shift.

-  Keep service station and service equipment storage clean and organized.

-  Ensure daily/nightly/weekly and opening/running/closing duties are completed.

-  Maintain opening and closing service equipment par.

-  Performs other job-related duties as assigned. 

-  Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles.

-   Maintain a clean and hygienic work environment in accordance with TCRG standards.

-   Polish and wash glassware throughout shift. Prepares all mixers and garnishes.

-   Must have full knowledge of the sequence of services for all outlets.

-   Observe and anticipate guest’s needs, deliver all items to the guests in a timely and accurate fashion. Must have the ability to manage time effectively with minimum supervision.                                                                                             

-  Set up and break down of work areas, including furniture and equipment; maintain and clean designated work areas before, during, and after shift.  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

-  Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors.

-  Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume.

-  Nightclub, bar and/ or lounge environment

-   Involves constant public contact.

-   Fast paced, high volume, high energy

-   Hours may be part-time (less than 30 hours per week) 

-   Schedule could exceed 30 hours per week and may include overtime when approved by management.

-   Work varied shifts to include days, nights, weekends, and holidays.