Virtual Apron Support Specialist - HVAC - Home depot

Job Title: Virtual Support Specialist - HVAC

Position Purpose: The Virtual Support Specialist - HVAC is part of the Virtual Apron Contact Center team, engaging and supporting customers online, in-home, and in-store virtually.

Responsibilities:

• Provide tailored HVAC support and solutions to customers.
• Assist customers with product inquiries and troubleshooting.
• Utilize virtual tools to enhance customer experience.
• Collaborate with team members to resolve complex issues.
• Maintain accurate records of customer interactions.

Qualifications:

• High school diploma or equivalent; HVAC certification preferred.
• Strong communication and problem-solving skills.
• Experience in customer service or HVAC industry.
• Proficient in virtual communication tools.