Virtual R&P Case Supervisor - World Relief
West Case, MD 21201
About the Job
ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes', to any of the above, World Relief, and millions of people around the world need you.
The Virtual R&P Case Supervisor will provide leadership and oversight to a team of Virtual R&P Case Specialists and maintain a caseload of up to 50 individuals. The position is responsible for oversight of virtual R&P services and delivery, as well as training for Virtual R&P Case Specialists. The position works collaboratively with a team of Virtual R&P Case Supervisors and reports to the Virtual R&P Manager. The Virtual R&P program is a new and developing model of resettlement. We are looking for individuals who are innovative and self-directed with strong problem-solving and efficiency skills. The position requires excellent written and oral communication, remote team management skills and program management experience.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Leadership & Supervision:
- Facilitate regular, re-occurring one-on-one staff supervision meetings with all direct reports reviewing housing needs, CO assessments, compliance standards, caseloads, progress, and other support
- Lead team meetings to coordinate effective, holistic plans for upcoming arrivals
- Establish goals, provide performance reviews and follow-up on individual goals
- Problem solve with staff and provide regular updates to the Virtual R&P Manager
- Assign cases to an individual case specialist and ensure pre-arrival, post-arrival, and remote case management services are provided as per Cooperative Agreement.
- Achieve participant satisfaction and program outcomes for the R&P program through timely, high-quality services, including documentation of all services
- Confirm casefile compliance as submitted by Case Specialists through regular and routine check-ins
- Review client service systems and tools with direct reports, ensuring both understanding and consistent usage
- Facilitate progress of per-capita disbursement requests
- Submit 90-day period reports on IRIS
- Closely collaborate with Church and Community Engagement to ensure clients are receiving necessary resources
- Assist VR&P Manager and Accountability Focal Point in resolving complaints and grievances.
- Participate in department and Community of Practice calls
Direct Client Services:
- Provide remote, multi-faceted case management services to newly arrived clients in accordance with the Cooperative Agreement
- Develop service plans and coordinate services with other service providers
- Assist newly arrived clients to access to a range of eligible services and supports including medical care, education for children, and English for adults
- Secure transportation for refugee clients to/from core appointments Initiate remote referrals and ensure follow up and follow through of services
- Ensure cultural orientation for newly arrived refugees
- Assist clients in applying for and obtaining public benefits, including (but not limited to) Food Nutrition Service, Medicaid and Cash Assistance
- Other direct client services as required by R&P/APA Cooperative Agreements
External Communication:
- Communicate regularly with service providers to ensure timely service delivery
- Advocate on behalf of refugee families when necessary
- Ensure timely communication with community volunteers and churches, when applicable, in coordination with broader support team
- Maintain positive working relationships with key stakeholders in assigned portfolio of states, providing arrival updates, coordinating services, and participating in state-level consultations
- Attend all state, Home Office, and coalition meetings as appropriate
- Other duties as assigned
- This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
Knowledge, Skills, & Abilities
- Demonstrated success working and communicating effectively in a multi-cultural environment
- Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals
- Strong communication skills and ability to communicate with clarity
- Demonstrated knowledge/experience with local social services, policies, and procedures
- Conflict resolution skills
- Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters
- Ability to work as part of a team and support program-specific personnel
- Previous experience working in a virtual environment strongly preferred
- Spoken and written multilingual skills in Spanish, Latin American Indigenous languages, Dari or Pashto preferred
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Personal Christian faith and a heart for service to vulnerable people
- 2+ years experience in refugee resettlement direct client services
- Previous experience managing a team
- Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment and ability to provide accountability to ensure objectives are met
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
- Demonstrated communication skills and ability to communicate with clarity over virtual platforms
- Expertise with digital communication tools, such as Zoom, Teams, What's App and other platforms
- Strong command of Microsoft Office applications
- Up to 25% domestic travel
- Fluency in written and spoken English
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
·General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·Year-end archiving activities involve repeated lifting and bending.
·Physical, emotional and intellectual demands
·Equipment used: Employee computer (desktop or laptop), printer, and copier.
·All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person's race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.
PI250455135
Source : World Relief
