Virtual Sales/Customer Service Representative - Agent Alliance

This role involves engaging with potential clients who have expressed interest in our services. This Virtual or hybrid position offers the flexibility to work remotely and in the office. If you are a self-starter with excellent communication skills and a passion for people, we encourage you to apply.

Responsibilities:

• Conduct inbound calls and respond to inquiries via email or other communication channels
• Schedule virtual appointments with customers via Zoom
• Customize new benefit plans and adjust existing plans to fit the current needs of each client
• Educate customers on the features and benefits of our products
• Perform reviews for existing clients, as well as help with any necessary claims or adjustments
• Address any questions or concerns potential customers may have
• Provide attentive customer service and any necessary administrative support in response to members' needs
• Collaborate closely with other team members to ensure a seamless sales experience for customers
• Maintain accurate records of all sales interactions in our CRM system

Qualifications:

• Previous experience in sales or customer service
• Excellent verbal and written communication skills
• Strong negotiation and persuasion abilities
• Ability to work independently and in a team environment
• Detail-oriented with strong organizational skills
• Proficient in using Zoom and MS Office Suite