VisionLink (Telematics) Coordinator at Louisiana Machinery

Description

POWER UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!

JOB SUMMARY

The VisionLink (Telematics) Coordinator is responsible for overseeing and managing all aspects of VisionLink and Product Link services, ensuring timely and accurate invoicing, contract management, customer account updates, and seamless machine connectivity. This role serves as the primary liaison between the company, customers, and internal teams, ensuring efficient service delivery and satisfaction. The VisionLink Coordinator will also handle asset management and provide customer support, including in-person meetings when required.

ESSENTIAL FUNCTIONS

• Product Link Technician Coordination: Collaborate with Product Link technicians to ensure timely and accurate installation, maintenance, and service delivery for all connected assets.
• Product Link/VisionLink Invoicing, Quoting & Fulfillment: Prepare, review, and manage invoices and quotes for Product Link and VisionLink services. Ensure fulfillment processes are executed efficiently and in accordance with customer contracts.
• VisionLink Subscription Billing: Manage and process subscription billing for all VisionLink accounts, ensuring accuracy and timeliness in customer invoicing.
• Customer VisionLink Account Management: Regularly update customer accounts in VisionLink, including changes in asset ownership, account information, and service preferences.
• Asset Ownership and Release Management: Oversee asset transfers, ownership updates, and releases, ensuring proper documentation and communication with all relevant parties.
• VisionLink Contract Management for New Machine Sales: Manage VisionLink contracts for new machine sales, ensuring all subscriptions, connectivity, and services are properly set up and activated.
• Subscription Contract Management: Oversee the lifecycle of subscription contracts, ensuring renewals, amendments, and cancellations are handled promptly and in accordance with customer agreements.
• Machine Sales Connectivity: Ensure new and used machine sales are properly connected to the VisionLink system, coordinating with both internal teams and customers to address any connectivity issues.
• Customer Engagement: Conduct in-person customer meetings as required to discuss VisionLink services, resolve issues, and provide solutions tailored to individual customer needs.

QUALIFICATIONS

• Bachelor’s degree required
• 1+ years experience in the heavy equipment industry
• 2-3 years experience in a customer service or customer-facing role
• Excellent verbal and written communication skills and a dedication to high levels of customer service
• Ability to work effectively in fast-paced, high pressure environment
• Must be agile and prioritize customer accounts, meet deadlines and provide accurate reporting & documentation
• Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook 
• Previous experience with equipment management software and/or CRM platforms
• Ability to effectively present information and respond to questions from managers, customers, and other employees of the organization

JOB FACTS

• Work Location: Reserve, Louisiana
• Work Schedule: Monday through Friday, 8:00 am – 5:00 pm; Traveling may be required 
• Physical Demands: While performing the duties of this job, the employee is required to stand, walk, or sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must be able to process paperwork and utilize office equipment (including personal computer, phone, copiers, etc.) A large portion of the day is spend communicating orally in person and by phone. Normal sight or corrected vision is required to read documents and use standard computer terminals. The employee must be able to occasionally lift 25 pounds from floor to chest
• Work Environment: Work is primarily performed in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.

LOUISIANA CAT BENEFITS

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Tuition Reimbursement and Student Loan Assistance
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug-free workplace, including marijuana and THC products.

WHY PEOPLE JOIN LOUISIANA CAT

• We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
• We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
• We are committed to the long-term growth and success of both our employees and customers.
• We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
• We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
• We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
• We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.

WHO WE ARE

We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

ADDITIONAL INFORMATION

• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
• Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information 
• Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information 
• Pay Transparency Nondiscrimination Provision: click here for more information 
• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.