Visitor Services Associate - Full Time - Tennessee Aquarium

Visitor Services Associate-Full Time

The Tennessee Aquarium, rated the best aquarium in America for overall guest satisfaction, attracts over 750,000 visitors each year. As a Visitor Services Associate, you will provide an excellent level of customer service by anticipating and meeting the needs of each guest while supporting the Aquarium's mission to connect people with nature and empower them to make informed decisions about water and wildlife.

Key Responsibilities

• Provide a high level of customer care by greeting and assisting all guests of the Tennessee Aquarium
• Willing to enforce and uphold the Tennessee Aquarium's mask protocols which will include but is not limited to the ability to professionally ask guests to keep their masks on at all times.
• Willing to uphold all Tennessee Aquarium Covid-19 protocols as relates to guest safety.
• Maintain a working knowledge and ability to execute each critical post of the Aquarium floor operations
• Communicate professionally and effectively with visitors and staff
• Ensure the safe, smooth and even flow of visitors throughout the River Journey and Ocean Journey Aquarium buildings
• Provide service recovery during episodes of customer sacrifice
• Provide assistance during emergency situations ensuring the safety of visitors and staff
• Communicate via two-way radio
• Distribute guest satisfaction survey for marketing research
• Monitor critical areas of both buildings to ensure safety concerns are reported in a timely manner
• Execute and maintain Core Values and Service Standards

Qualifications

• Exceptional customer service and recovery skills
• Ability to perform under pressure
• Positive attitude with guests and co-workers at all times
• Ability to stand for extended periods of time; frequent walking, climbing stairs, and some lifting
• Ability to alternate between cold, hot, and/or wet conditions

Full-time; hourly

The Tennessee Aquarium is an equal opportunity employer committed to promoting an inclusive environment that values and supports diversity and equality among staff, volunteers and all of its audiences.