DutiesSpecific Duties Include: - Conduct Individual Quality Reviews and employ various tools to assess individual Vocational Rehabilitation Counselors, Integrated Disability Evaluation System VRCs, Vet Success on Campus, Vocational Rehabilitation Specialists and Employment Coordinators performance, and to improve the quality and consistency of services.
- Conduct analysis to evaluate and identify deficiencies of elements of a case including application, entitlement, evaluation, planning, case management, fiscal activity, and case closure.
- Conduct Higher Level Reviews (HLRs), in accordance with the Appeals Management Act (AMA), as well as analyze and track the HLR findings for remediation activities.
- Provide explanation for any errors and include comments and guidance where attention is warranted.
- Conducts statistical analysis of quality review data to identify trends, significant problems areas and processes requiring improvement at the individual, station, and district level.
- Communicate quality trend information to management on an ongoing basis for use in operations, decision making, and planning.
- Develop reports and discuss report findings with local leadership as appropriate to address corrective actions, trends in case reviews, and disagreements with findings.
- Collaborate with VR&E's Service Systematic Technical Accuracy Review (STAR) Team to ensure consistent policy and guidance to the quality reviews.
- Provides periodic assessments to VR&E staff & management regarding findings of case reviews, best practices in service delivery, and opportunities to improve quality of service delivery and increase positive outcomes.
- Serve as an advisor and consultant to VR&E Service and Regional Office management on precedent determinations involving decisions in individual cases and/or on technical/operational matters related to the program deficiencies, best practices, or recommendations for improvement(s) for either internal controls, program delivery outcomes and improving direct counseling services under the program.
Promotion Potential: None. GS-13 is the full performance level of this position.
Work Schedule: Full time, Monday through Friday, 7:00AM - 3:30PM
Telework: Available
Virtual: This is a virtual position. The selectee will be required to report to the designated Regional Office per agency telework policy.
Position Description Title/PD#: Vocational Rehabilitation Counselor (Quality Review Specialist); 41867A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Required RequirementsConditions of Employment- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/30/2024 1. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - For a GS-13 position you must have served 52 weeks at the GS-12 level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13. 2. INDIVIDUAL OCCUPATIONAL REQUIREMENT: To be eligible for this position, you must meet one of the following requirements. If qualifying based on education, your application must include transcripts. - Degree: behavioral or social science; or related disciplines appropriate to the position; or
- Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field; or
- Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
3. MINIMUM QUALIFICATION REQUIREMENT: In addition to the time-in-grade and individual occupational requirements, you must also meet the following grade-specific qualification requirements: GS-13 Grade Level:- Individual Occupational Requirement AND Specialized Experience: In addition to meeting the individual occupational requirement stated above, applicants must also have at least 1 year of specialized experience equivalent to the GS-12 grade level or higher.
- Specialized experience is defined as experience providing professional vocational rehabilitation counseling or case management work involving Veterans with a wide variety of disability conditions (e.g., mental health, physical, cognitive, visual/auditory, substance abuse). Applicant must demonstrate experience interpreting and applying laws, policies, and regulations related to the employment of disabled Veterans.
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is sedentary, but may require walking, bending, standing, and/or carrying of light items such as files and manuals. The work does nto require any special physical effort or ability. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. EducationEducation must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Additional informationUnder the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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