Voice Customer Service support representative NEW - ADECCO

Adecco is seeking Voice Customer Service support representative in Bethpage, NY.

This contract opportunity will be 3 days in the office and 2 days’ work from home. We are looking for friendly, reliable, responsible individuals to work in a fast-paced environment in a dynamic space to handle inbound and outbound calls with responsible for supporting all aspects of Voice order fulfillment. 2 plus years of Customer Support experience.

Customer Service (Voice Products). The Voice Operations Department manages the end-to-end process of customer orders for Voice products, creating a seamless customer experience. As a primary function of this team, they will engage with various internal departments and external organizations on managing number portability and customer Enhanced 911 records.

Responsibilities
Responsible for supporting all aspects of Voice order fulfillment - including but not limited to Local Number Portability (LNP), administration of customer-enhanced 911 records, customer Directory Listing, and Directory Assistance information.
Identify, troubleshoot, and resolve telecommunication issues, including order fulfillment and installation activation issues. Escalate to the appropriate internal and/or external organizations, as required.
Handle inbound and outbound calls, following up on customer requests and assisting customers as required. This includes proper escalation or referral of issues deemed urgent.
Act as customer advocate with internal and external organizations to ensure successful implementation of services.
Monitor the end-to-end exposure points in the order life cycle to ensure order accuracy and to secure a positive experience for the end-user.

Qualifications
High school diploma or equivalent. Some College preferred.
Proficient knowledge of Voice products and services related to order fulfillment and porting guidelines. (i.e., Local Number Portability Administration Center)
Proficient understanding of voice switching and networks
Proven ability to identify, resolve, and/or refer to appropriate personnel, order fulfillment-related issues

Bi-lingual is desirable


 

Pay Details: $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance