Voice Engineer - Associate - BAMM

Hybrid: 2-3 days onsite

Role Description:

Responsibilities include network infrastructure and telecom, delivering uninterrupted business operation, performing scheduled maintenance, and ownership of projects and implementations. Main areas of expertise include: voice, video, automation, API call scripting, collaboration tools, network infrastructure and logistics.

Role Objectives:

• Provide 2nd level support on daily voice, video, collaboration tools and network infrastructure tasks and issues reported by user support desk.
• Work on assigned voice/video and network infrastructure projects.
• Develop automation scripts within Unified Communication system.
• Work on assigned voice/video and network infrastructure projects
• Provide support during system installations across all sites.
• Provide support to other Systems Infrastructure teams during project implementation.
• Maintain inventory of network and telecom devices and services.

Qualifications and Skills:

• 3+ years of professional experience.
• Intermediate technical and hands-on knowledge on Cisco Unified voice communication infrastructure and skills to support, troubleshoot, configure, and install voice, video endpoints and collaboration tools.
• Technical scripting skills to write automation against Cisco Unified communication components.
• Previous experience working in network infrastructure areas preferably in a financial institution.
• Experience with trading floor voice and recording systems.
• Knowledge of configuration and troubleshooting of Cisco Call manager voice and video endpoints, voice gateway routers, PSTN access.
• Prior experience with configuration of Cisco switches, routers and firewalls.
• Knowledge of routing protocols EIGRP, BGP, NAT, LACP, CDP, UDLD, VPC, DNS, DHCP.
• Knowledge on troubleshooting networking issues OSI layers 1-7 across voice, video networks.