Voice Systems Engineer L4 - Galapagos, LLC

Job Title: Voice Systems Engineer L4 -4782

Job Location: Scott Air Force Base IL 62225

Job Summary

Galapagos Federal Systems LLC is seeking an experienced and highly skilled level four Voice System Engineer to join our team of qualified, diverse individuals. This role is critical in designing, implementing, and maintaining our advanced voice communication systems. The successful candidate will bring extensive expertise in voice technologies and systems engineering, ensuring our communication infrastructure meets the highest standards of performance and reliability.

As a Voice System Engineer, you will be responsible for designing, configuring, and deploying voice communication systems, including VoIP, PBX, and other related technologies. You will perform advanced troubleshooting and problem resolution for complex voice system issues, conduct system upgrades, migrations, and performance optimizations, and collaborate with cross-functional teams to integrate voice systems with other IT infrastructure components. Additionally, you will develop and implement best practices for voice system security and reliability, monitor system performance, conduct regular audits to ensure optimal operation, provide technical leadership and mentorship to junior engineers and support staff, and create and maintain comprehensive documentation for all voice system configurations, processes, and procedures.



Skills / Experience Required

• Secret Clearance
• 10+ years of experience performing Voice Systems Engineer functions
• Provide Certified Nortel/Avaya Tier-3 level support
• Install/configure the Government furnished hardware and software.
• Perform representative sample tests needed to fully demonstrate that the expansion resources and tasks operate correctly in a voice switching environment.
• Resolves complex incidents and service requests independently
• Install necessary SIPRNET infrastructures to support secure voice connectivity (fiber, shielded twisted pair, media converter, Tactical Local Area Network Encrypter (TACLANE), network switch)
• Perform the Telephone Control Officer functions
• Coordinate telecommunication requirements with the Local Base Communications Squadron, Defense Information Systems Agency (DISA), and Defense Information Technology Contracting Office (DITCO)
• Provide cellular telephone management functions
• Attend meetings as identified by the Government and provide summary/detailed results/impact of meetings upon request by the Government
• Extensive experience in voice system engineering, with a strong focus on VoIP, PBX, and related technologies
• In-depth knowledge of voice communication protocols, including SIP, RTP, and H.323
• Proven track record in designing and implementing large-scale voice communication systems
• Strong troubleshooting skills and the ability to resolve complex technical issues
• Excellent understanding of network architecture and integration with voice systems
• Relevant certifications such as Cisco CCNP Collaboration, Avaya Certified Expert, or similar
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

Education / Certifications

• 10 years of experience performing Voice Systems Engineer services
• Must possess and maintain an IAT I level certification

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance is required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC is an SBA Certified Native Hawaiian Organization 8(a) Small Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Applicatio