Voice/Telephony Project Manager - Knowledge Services

Knowledge Services is seeking a Voice/Telephony Project Manager for a contract-to-hire role in Indianapolis, IN.   Hybrid work schedule with a few days onsite each week in Zionsville, IN.

Please note that we cannot consider any third-party candidates, those requiring C2C, or anyone requiring sponsorship for a work visa.

Voice/Telephony Project Manager Responsibilities:

• Serve as the Voice project SME and lead the planning, execution, and successful delivery of projects
• Collaborate with engineering, operations, and security teams to ensure that voice solutions meet business requirements, are scalable, and align with industry best practices.
• Project manage the end-to-end lifecycle of voice projects, including defining scope, objectives, deliverables, timelines, and risk mitigation strategies.
• Coordinate cross-functional teams to ensure that voice infrastructure upgrades, migrations, and new implementations are successfully executed within budget and on time.
• Develop and maintain program roadmaps, ensuring alignment with business priorities and technology strategies.
• Identify potential risks, dependencies, and obstacles, and proactively develop mitigation plans to ensure successful program outcomes.

Voice/Telephony Project Manager Requirements:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent work experience.
• 7+ years of experience managing technical programs, with at least 5 years focused on voice.
• Exceptional organizational, communication, and leadership skills to coordinate cross-functional teams and manage stakeholders.
• Strong problem-solving and decision-making skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to develop and maintain detailed project plans, budgets, and resource allocation for large, complex programs.
• Demonstrated experience with risk management, dependency tracking, and issue resolution within technical programs.
• Experience with Jira & Smartsheet

Preferred Qualifications:
• Experience with call center technology transformations
• Experience with Cisco On-Prem (CUCM, UCCX, CUC, CER)
• Experience with SIP
• Experience with UCaaS and CCaaS solutions/implementations
• Experience with AWS (including IaC - e.g., Terraform)
• Experience with Amazon Connect
• Experience with number porting / resporg's
• Experience working in Agile environments and familiarity with DevOps principles.
• 5+ years of experience in building and maintaining standards, reporting, and dashboards within Jira.

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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