Voice (Unified Communications) Engineer - SMS Data Products Group, Inc.

A a Voice Engineer with SMS on the DISA J6 support contract, employees will secure and expertly apply the latest technologies to advance the mission.  The work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career. This position will support the following shift schedule: Monday – Friday 8:00am – 4:30pm and due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Responsibilities include, but are not limited to:

• Voice System Administrator Team member on 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS LSC; with all its Core and Peripheral systems.
• Be the on-site Subject Matter Expert for the Ribbon AS system in support of over 90,000 users.
• Support IP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers
• Limited interface and monitoring of Cisco Call Manager used for VOSIP system.
• Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
• Daily alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.
• Required to work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
• Interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.
• Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
• Interface with Service Now ticketing system and escalate system issues to other team leads and members when appropriate.

Qualifications

• Required Experience: Minimum 5+ years
• Bachelor’s degree in computer science, engineering or a related technical discipline, or equivalent demonstrable experience.
• Must be familiar with Ribbon AS or Avaya AS5300 system Architecture and have working knowledge of its Element Managers, Linux command line, Ethernet, TCP/IP, and common industry standard fiber and copper physical media support for Telephony.
• Hands-on Experience as Operator of Ribbon AS or AS5300 Switch highly desired
• Must have experience with DoD version of Voice Switch if not Avaya or Ribbon.
• Experience with Oracle SIP Session Boarder Controller is highly desirable.
• Switch or Transport Vendor specific training or certifications are helpful

Security Clearance Level

• DoD Secret Clearance

Required Certifications

• CompTIA- Security+ CE Certified (current, must not expire in next 60 days)
• One of the following training certifications (CE) will be required:
  • Avaya AS5300 or Ribbon AS Fundamentals
  • Avaya AS5300 or Ribbon Maintenance & Provisioning
  • Cisco - CCNA Voice Certified. Cisco CCNA Routing
  • Nortel - Carrier VoIP Communication Server XA- Core
  • Nortel - Communication Server 2100
  • Nortel - Nortel Unified Communications Solutions
  • Avaya - Avaya Aura Application Server 5300 R2 or Above
  • Avaya - Avaya Aura Communication Manager or similar Carrier PBX certification.
    
    

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.