Voice & Video Support Specialist - Innovative Systems LLC

Innovative Systems is currently seeking applicants for a Technical Support Specialist to join our talented Voice Video Support team.

In this role, you will be responsible for Supporting customer systems and maintaining Voice and Video software applications.

This position is available as onsite, hybrid schedule, remote for the right candidate.

To be in consideration for this position, please apply through our website:

Applications placed elsewhere will not be considered. 

When you are part of the Innovative Systems’ Voice/Video Support team as a Technical Support Specialist, you will:

• Assist clients with installing, provisioning and maintaining Innovative Systems Voice and Video IPTV and HLS video streaming products.

• Deliver outstanding customer service through timely response and proactive solutions with installing, supporting, and configuring Innovative Systems products.

• Diagnose, resolve, and document hardware and software issues promptly and accurately.

• Provide end-user training and support where required.

• Some travel to client sites is required.

These are skills that we are looking for in our ideal candidate:

• Experience with the following software and technologies – Windows operating system, SQL, Linux, Windows Web Servers, Wireshark, network routing, switching, and IP protocols such as TCP, UDP, IGMPv2/3, and similar protocols.

• Understanding of Internet standards in the context of server-based applications, such as TCP-IP, DNS, FTP, SSH, HTML, XML, and other protocols.

• Proficiency in the installation of various types of data communications, network, PC, and server hardware.

• Understanding of Voice Telephony technology, Telephony switching, Voice PBX systems and SIP phone technology.

• Understanding of Video codec technology and video analytics.

• Background in Cable Head End, HLS and RF, IPTV, and other video operations and video service delivery.

• Background Excellent oral and written communication skills and documentation skills.

• Ability to work both independently and in a team environment.

• Desire to keep current with the latest state-of-the-art technology in the areas of communications, networking, protocols, hardware, and software.

• Background in VoIP, Telecommunications, Information technology, Computer Science, Broadband and Wireless studies are beneficial.

If you aren’t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:

• Competitive wages

• Quarterly Profit-Sharing Plan

• Generous Paid time off

• 10 paid holidays

• 401(k) matching

• Company paid family Blue Cross Blue Shield health insurance plan

• Company contributions to an HSA plan

• Company paid employee Dental Insurance

• Company paid employee Vision Insurance

• Company paid Life Insurance

• Company paid Short- & Long-Term Disability Insurance

If you are passionate about Customer Support and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.

To be in consideration for this position, please apply through our website:

Applications placed elsewhere will not be considered.