Volunteer Engagement Manager - OMSI - Oregon Museum of Science & Industry

Cover letter required with application.

The Volunteer Engagement Manager is responsible for planning and executing OMSI's volunteer program, which plays a crucial role in shaping the organization's vibrant culture. This position involves engaging with diverse communities to create meaningful volunteer opportunities for individuals and groups. By building strong relationships within the community and collaborating with internal teams, the Volunteer Engagement Manager contributes to the advancement of OMSI's mission, commitment to belonging for all, and inclusion that addresses racial equity.

Essential Duties and Responsibilities

• Volunteer Program Management & Leadership:
  • Manage electronic and onsite databases for volunteer applications, service history, and recognition awards.
  • Draft and manage the Volunteer Engagement budget, supporting short- and long-term needs.
  • Recommend and implement volunteer process and policy improvements, focusing on onboarding, orientation, and supervision.
  • Handle volunteer and staff conflict resolution, emphasizing coaching, mentoring, and disciplinary actions when necessary.
  • Collaborate with internal teams to plan department events, providing strategies for recruitment, training, and retention.
• Volunteer Recruitment, Training, and Recognition:
  • Design and implement strategies for recruitment of volunteers to meet organizational needs.
  • Respond to volunteer inquiries, assess opportunities, and manage onboarding processes.
  • Lead new volunteer orientations, developing materials to outline expectations, policies, and resources.
  • Support retention through appreciation events, professional development opportunities, and formal recognition of volunteer contributions.
  • Assist supervisors in providing performance feedback and clarifying expectations for volunteers.
• Supervision of Volunteer Engagement Coordinator and Unpaid Staff:
  • Oversee staff work plans, conduct regular check-ins, and provide performance reviews for the VE Coordinator.
  • Engage a small group of volunteers in department-specific administrative projects, coordinating their tasks.

Working Conditions:

• This position is exempt, paid salaried;
• This position is regular full-time scheduled for 40 hours/week;
• This position requires working one weekend day and holidays as needed.
• This position requires working 2-3 evenings per month in support of interview fairs and new volunteer orientation.
• Physical Demands: 70% sitting, 25% standing, 5% lifting/carrying/pushing 5-20 lbs.
• Vision Demands include:
  • Close vision (clear vision at 20 inches of less)
  • Distance vision (clear vision at 20 feet or more)
• Environmental Demands include:
  • Regular and consistent public interaction
• Noise Levels include:
  • Moderate (examples: business office with computers and printers, light traffic)
  • Loud (e.g., public events, exhibit spaces, or areas with high foot traffic and interactive displays)

Secondary Responsibilities

Secondary responsibilities include-but are not limited to-the following:

• Participates in coordination of All Staff engagement events as needed or assigned;
• Serve as Lead Editor and coordinator of OMSI's Staff Newsletter.
• Oversees and manages Volunteer Lounge resources and upkeep, with an emphasis on vests, badges, and breakroom supplies.
• Participate in Safety and Exhibit Hall committees as appropriate and/or directed to highlighting volunteer policies and safety procedures.

Knowledge, Skills, and Abilities

REQUIREMENTS:

• Business Practices:
  • Strong communication skills in presentations and public/virtual speaking.
  • Ability to resolve volunteer and guest experience issues and guide volunteers in customer service and guest engagement.
  • Adherence to confidentiality and protocol.
  • Sound judgment, integrity, and ethical standards.
  • Strong organizational and problem-solving skills.
  • Proficient in Office 365 and Google Suite.
• Volunteer Leadership:
  • Cross-cultural competency, including best practices in managing to build a multicultural volunteer force.
  • Foster positive team dynamics with paid and unpaid staff.
  • Build and maintain community relationships for volunteer programming.
  • Knowledge of volunteer coordination, recruitment, and retention best practices, including training and mentoring of volunteers.
  • Familiarity with volunteer database management.

Education & Work Experiences

REQUIREMENTS:

• 5 years of cumulative experience-with increasing responsibility-in a public-facing customer-service setting and/or administrative/office position, including but not limited to effective time management and budget tracking capabilities; establishing or contributing to system and processes improvements, and project management and/or coordination experience.

PREFERENCES:

• College degree with a concentration in relevant body of knowledge
• Experience utilizing the capabilities of a volunteer management software
• Proficient or fluent in a second language.

Additional Requirements/Preferences; Including Licenses and Certifications

REQUIREMENTS:

• Pre-employment checks, such as criminal background checks and reference checks.
• Valid driver's license.

PREFERENCES:

• Certification in Volunteer Administration (CVA).

Benefits and Perks at OMSI

• Multiple health plans (OMSI pays 86% of employee premiums)
• 2 weeks of vacation per year
• 2 weeks of sick time per year
• 12 personal / cultural days (PTO) per year
• 403(b) retirement with employer match eligibility
• Free annual OMSI Family Membership
• Reciprocal Employee Attractions Pass (REAP)
• Inclusion-centered professional development opportunities
• Employee-led rewards and recognition program
• Discounts on summer programs for employee's children