Volunteer Services Coordinator - St. Louis Area Foodbank

St. Louis Area Foodbank (SLAFB)

JOB DESCRIPTION

Job Title: Volunteer Services Coordinator

Immediate Supervisor: Volunteer Services Manager

Employees Supervised: None

FLSA: Exempt

General Description/Position Summary:

This is an exciting opportunity for a mission-driven and collaborative volunteer engagement professional to make a meaningful impact on the St. Louis Area Foodbank's vision of a nutritionally secure Missouri and Illinois. The Volunteer Services Coordinator plays a key role in supporting and expanding the Foodbank's volunteer efforts to address community needs across the 26 counties we serve in the bi-state region. This position is crucial for organizing and overseeing daily volunteer operations, including recruiting, scheduling, and recognizing volunteers. The Volunteer Services Coordinator handles inquiries, coordinates with community groups and internal teams, and promotes volunteer recognition, ensuring a positive and rewarding experience for volunteers. By managing these aspects, the Volunteer Services Coordinator contributes significantly to the Foodbank's mission to fight hunger and strengthen food security, while cultivating a dynamic and committed volunteer community.

Duties and Responsibilities:

• Coordinate all aspects of VolunteerHub, including backend technology, updating monthly calendars, scheduling reservations, creating events, and generating reports, while ensuring the platform remains consistently updated and accessible.
• Oversee the Volunteers inbox by responding promptly and accurately to inquiries and provide outstanding customer service through managing group project scheduling, answering questions, and addressing volunteer needs.
• Schedule and coordinate group volunteer projects, including planning and organizing shifts, making reservations on VolunteerHub, creating landing pages, providing recognition during the project, and ensuring a fulfilling experience for all participating groups.

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• Act as a liaison between the Volunteer Repackaging Center and the Volunteer Services Department to ensure seamless collaboration and provide daily support during on-site projects.
• Create and curate content for the monthly Volunteer Newsletter, including interviews, data collection, photography, and design to highlight volunteer achievements and updates.
• Develop, implement, and maintain a volunteer recognition program with hourly-based rewards for lead volunteers, milestone achievements, and group recognition initiatives.
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• Assist in planning and executing quarterly volunteer appreciation events, ensuring they are well-organized and impactful, and effectively convey appreciation for volunteers' contributions.
• Assist in tracking hours for all Volunteer Leads to ensure monthly requirements are met, and recruit and onboard additional volunteer leads as needed.
• Provide coverage at the reception area during on-site volunteer events, including overseeing self-check-in stations, answering questions, facilitating entry, and greeting volunteers to create a seamless, welcoming experience.
• In collaboration with the Volunteer Services Manager, continuously evaluate and improve volunteer processes and systems to enhance efficiency and volunteer satisfaction, incorporating feedback and best practices to drive continuous improvement.
• Other responsibilities and duties as assigned.

Qualifications:

• A minimum of 3 years of volunteer recruitment, engagement, and program experience required.
• Certified Volunteer Administrator certification or equivalent training preferred.
• Non-profit experience preferred.
• Highly skilled with technology, including volunteer management systems, Microsoft Office Suite, and web-based applications. Experience with VolunteerHub is a plus.
• Demonstrated customer service skills, consistently delivering a positive and welcoming experience for all volunteers and stakeholders.
• Exceptionally detail-oriented and highly organized, with a proven ability to manage tasks and documentation with precision.
• Ability to effectively manage multiple priorities that continuously evolve, ensuring that tasks are handled efficiently and adaptively.
• Excellent verbal and written communication skills. Demonstrated excellent interpersonal and networking skills with individuals of all ages, abilities, and backgrounds.
• Demonstrated ability to build partnerships and work collaboratively with others to meet shared objectives.
• Ability to establish and maintain effective working relationships with diverse internal and external stakeholders.
• Availability to work a flexible schedule to accommodate volunteer, fundraising and community events.
• Passion for the Foodbank's mission and the ability to demonstrate SLAFB's Core Values (Stewardship, Teamwork, Agility, and Respect).
• Must be able to successfully pass drug screening and criminal background check.

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Work Schedule:

• Monday - Friday, 40 hours per week, onsite at the Foodbank facility and in the community as needed.
• However, flexibility will be granted as appropriate in accordance with the Foodbank's Remote Work/Working From Home Policy.
• Occasional weekend (Saturday/Sunday) or evening hours may be required.
• Meeting attendance may require overnight travel.

Physical Requirements:

The Volunteer Services Coordinator is expected to spend time onsite at the Foodbank, in the community, and at direct distribution events. Requirements include:

• Walking on hard concrete surfaces (in the Warehouse or the Volunteer Repackaging Center).
• Ability to lift and move objects up to 50 pounds.

The impact you'll make:

At the St. Louis Area Foodbank, we are working to build a stronger bi-state region by nourishing people, empowering communities, and transforming systems. With the dedicated partnership of nearly 600 hunger-relief programs and local agencies - including soup kitchens, food pantries, shelters, and residential programs - we are responding to hunger in communities across 26 counties in Missouri and Illinois by distributing food to more than 400,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity dedicated to feeding those in need. Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

About the St. Louis Area Foodbank:

• The St. Louis Area Foodbank (SLAFB) is a member of Feeding America, which is a national network of 200 food banks all working together for the common goal of ensuring equitable access to nutritious food.
• This nationwide network offers us a variety of resources, like food, funds, best practices, and gives our work a much bigger, louder voice than we could hope to have on our own.
• The St. Louis Area Foodbank supports 26 counties - 14 in Missouri and 12 in Illinois - thus serves, supports and stewards a diverse group of stakeholders across our region, as well as serves as a member of Feeding Missouri (the 6 Feeding America Food Banks in Missouri) and Feeding Illinois (the 7 Feeding America Food Banks in Illinois).
• As a food bank, we collect food from a variety of sources, such as manufacturers, retail stores, farmers, and individual donors.
• We then store, sort, and repackage that food at the highest safety standards and finally distribute that food to our network of agencies and programs, which work directly with people in the community.
• We facilitate the movement of food safely and efficiently and offer the kinds of resources and support to our partner agencies that a single food pantry or shelter could not hope to access on its own.
• VISION: A nutritionally secure Missouri and Illinois.
• MISSION: Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems.

What we can offer you:

Beyond a great mission, dedicated team members, and an incredible opportunity to truly make a difference in our community, you will be generously rewarded for your contributions including:

• Competitive pay commensurate with experience
• Generous Paid Time Off (PTO) plan
• 403b plan with robust company match
• Comprehensive benefits (medical, dental, vision, group company-paid life insurance, short-term disability, and more!)

We work hard, play hard and change lives - so apply to join our Foodbank Family!

SLAFB Diversity, Equity, and Inclusion (DEI) Statement:

You are welcome at the St. Louis Area Foodbank (SLAFB) for who you are. At the SLAFB, we strive to empower our team to embrace and celebrate who they are by cultivating a diverse, equitable, and inclusive work environment. Doing so strengthens our organization, cultivates a culture where everyone feels valued and can bring their best selves to the SLAFB and enables us to nourish people, empower communities, and transform systems. At the SLAFB, we champion diversity, equity, and inclusivity to create a respectful and fulfilling workplace representing a broad range of lived experiences and viewpoints. We are committed to building a diverse and inclusive team that reflects the neighbors and communities we serve in the bi-state region to enhance engagement and connectivity with all key stakeholders.

This job description does not list all the duties of the job. Performance of other duties may be requested. Evaluations will be in part based upon performance of the tasks listed in this job description. St. Louis Area Foodbank has the right to revise this job description at any time. The job description is not a contract for employment.