VP Commercial Services - MasterCorp, Inc.

The Vice President, Commercial Services is responsible for delivering the strategy and model to create MasterCorp Commercial Services (MCS) to be the leader in providing exceptional commercial cleaning services across the country. The purpose of this position is to lead, direct and coordinate all aspects of MCS including but not limited to marketing/sales, Client Relations, operations, and corporate functions.      

EXPERIENCE AND EDUCATION

• Bachelor’s Degree in a field directly related to position or equivalent combination of work experience and education.
• Master’s Degree Preferred
• Minimum 10 years in a leadership role with P&L responsibilities, reporting to COO or SVP of Operations or VP of Operations, in a hospitality, housekeeping or janitorial services company.
• Proven track record of achieving financial results while maintaining great employee relations and culture.
• Demonstrated financial acumen regarding P&L, developing quotes, etc.
• Proven track record of leading and developing teams.
• Evidence of good client relationship skills, resolving difficulties, and creating partnerships.

OTHER QUALIFICATIONS

• Ability to analyze many variables & choose the most effective course of action.
• Planning and scheduling capabilities
• Ability to read, write and perform advanced math.
• Ability to communicate effectively both written and orally.
• Strong time management skills.
• Ability to give, receive, and analyze information.
• Formulate work plans.
• Prepare written materials.
• Articulate goals and action plan

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor and ensure client contractual obligations are being met.
• Identify opportunties for growth by sourcing of new clients and/or by providing additional services to current clients.
• Lead the development of profitable bids by exercising excellent discernment of client’s or potential client’s needs and the cost of services and products needed to meet those needs.
• Lead the closing of contracts through the successful launch of new client site operations.
• Identify opportunities for acquisitions that would compliment and enhance MCS’ current offerings and be a key team member in the acquisition process.
• Active participation in recruiting, selecting and development training of all Divisional Vice Presidents, Regional Directors, General Managers, and Branch Managers.
• Execute annual Talent Review in conjunction with other dividional leaders to ensure that the company is developing talent for growth.
• Provide continuous feedback to direct reports on their leadership and management of their direct reports.
• Work to minimize turnover by ensuring training and associate relations standards are met throughout MCS.
• Ensure company service policies and procedures are followed.
• Interact with clients to understand performance targets and goals.
• Build and maintain positive business relationships with current clients.
• Maintain a high level of financial understanding to include budget, performance and service pricing.
• Development of client, division and corporate budgets.
• Participate in monthly financial reviews, identifying key business influencers and explaining variances.
• Ensure the proper staffing, training, equipment and products are provided, and a sense of urgency is expected at each client site so that contractual obligations are met.
• Maintain personal timeliness; be prompt for all appointments and meetings.
• Ensure all weekly reports are completed as outlined in company policy.
• Communicate regularly with corporate teams in various functions to ensure accuracy of reports, accurate billing, and proper supply levels. Maintain a complete and comprehensive understanding and proficiency of all client customer service and quality assurance measurements.
• Establish and monitor performance goals, the basis of which are quality, timeliness, budgetary, workplace safety and retention, for all levels of management and line associates.
• Conduct site visits and inspections as required based upon the business and client demands. Sites visits should include an inspection of quality, personnel, equipment, facilities, vehicles, offices to ensure company standards are being maintained.
• Develop and maintain the highest standard of cleanliness at each site.
• Ensure a safe working environment at each site and office.
• Ensure that safety policies are followed to reduce injuries and incidents.