VP, End User Technology Support - The Clearing House

Position summary:

The Vice President of End User Technology Support will provide Executive Support, day-to-day hands-on Technology Desktop Operations management, oversight, and governance for key systems administration initiatives and ensure the integrity of the distributed platform hosting services for End User applications.

Qualifications required:

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field
• Extensive experience in a technology leadership role within IT/financial services
• Proven ability to lead, motivate, and manage technology teams and drive innovation
• Strong strategic thinking & problem-solving abilities
• Exceptional communication & interpersonal skills
• Demonstrated ability to drive technology initiatives in a fast-paced, dynamic environment
• Ability to communicate with highly technical/quantitative partners as well as non-technical partners
• Ability to travel up to 20% (between NYC and NC)

Qualifications desired:

• Technical Project Management Experience
• Proficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environment (Flash Reports in PowerPoint, Excel Workbooks, etc.)
• Collaborative team player with the ability to connect across groups with proven ability to influence stakeholders
• Demonstrates commitment to excellence, anticipating needs, mitigating risks and minimizing challenges
• Strong attention to detail
• Communicates crisply and candidly
• Proficient in multiple infrastructure disciplines and functions
• Experience with agile methodologies
• Experience working across large infrastructure environments and distributed across multiple data centers

Essential functions and responsibilities:

• Act as a bridge between the technology team & executive leadership, communicating complex technical concepts in a clear & strategic manner
• Foster a culture of transparency & communication within the technology department
• Provide End User Technology subject matter expertise and support all aspects of the Microsoft M365 environment including Office & Teams, Virtual Desktop Infrastructure, Citrix Workspace, Webex Platform, Office Computing and Mobile Device Management including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and configuration management in production and non-production environments
• Develop & execute a comprehensive technology strategy aligned with business objectives
• Identify & implement innovative solutions to drive end user productivity
• Work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incident
• Follow change management and configuration management procedures and guidelines
• Serve as technical lead /mentor /representative
• Serve as representative for all technical issues/discussions with all internal departments
• Manage and delegate daily technical group tasks and efforts to appropriate staff/skills
• Assess impact potential and coordinate and communicate to clients accordingly
• Oversee and manage BAU projects such as infrastructure software upgrades, patch management
• Provide oversight for technical deployment plans and system utilization reports
• Collaborate with the Security department to design and implement corporate security standards
• Create, maintain, and present detailed technical documentation and executive summaries necessary to support the operations for key stakeholders, including senior management
• Ability to facilitate productive meetings at the work group and steering committee levels of TCH
• Executes the proper risk/issue disciplines to deliver the best outcomes for our customers, clients, and shareholders and to protect our company’s reputation
• Driving consensus and resolving conflicts quickly
• Thinking broadly about interdependencies
• Establishing and maintaining program management standards, tools and routines including but not limited to:
  • Capacity planning and forecasting
  • Structuring of programs and projects
  • Resourcing/forecasting
  • Governance and control
  • Aggregate portfolio/program reporting
  • Ability to create work materials in a timely manner

Additional responsibilities include:

• Work closely with internal and external partners to guarantee continuous infrastructure availability
• Suggest and implement continuous improvement, automation efforts across the end user ecosystem
• First contact to stakeholders and clients pertaining to user support requests
• Provide technical advice and industry best practices related to end user computing technologies
• Perform special projects and initiatives as assigned

Behavioral & Leadership Competencies:

• Possesses and applies broad knowledge of concepts and principles while exhibiting technical expertise in core subject areas
• Works well independently with minimal instruction\guidance, confident to escalate issues appropriately
• Excellent team player and effectively engages external\internal partners across the enterprise portfolio
• Strong analytical and problem-solving skills with a focus for continuous improvement
• Ability to lead medium to complex projects as a department representative
• Adhere to the corporate Code of Conduct and exude a lead by example approach

Physical demands and work environment: Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Occasional travel will be required between NYC and NC offices.

Employees will report to the office two to three days each week.

The anticipated annual salary range for this position is $180,000-$220,000. Base salary will be determined by the role, experience, skill set and location. For eligible positions, discretionary incentive compensation may be awarded contingent on personal and company performance. Our benefits program includes medical, dental, vision, life insurance, a 401k plan with company contribution and company match, tuition reimbursement and more.