VP, Field Claims II - Erie Insurance

Division or Field Office:

New York Branch Office
Department of Position: Claims Department
Work from:
New York Claims Office (Rochester) Salary Range:
$150,237.00-$239,989.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Directs and manages claims office operations, claims office operational effectiveness, including talent management, and Policyholder relationship management.

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Manages overall operations of the claims office function. Supervises claims supervisory team and serves as a liaison between the home office and claims field office. Analyzes and evaluates claims office operating efficiency, staffing and activities and makes modifications to ensure optimum performance. Oversees Employee development and training and handles disciplinary action as required.

Manages the annual budget process for assigned areas. Directs cost control activities. Reviews claims and expense accounts to ensure that they conform to company guidelines.

Directs the handling of Policyholder, Agent and claimant complaints and inquiries. Counsels Agents on policy interpretation, procedures and related matters. Maintains appropriate communications with various field office and home office personnel and Agents.

Oversees claims customer relations and problem resolutions. Ensures that each functional area is efficiently organized and staff is adequately trained, directed and supervised. Handles claims complaints and inquiries from the various state insurance departments. Attends hearings as required.

Assists in implementing long- and short-term objectives for field claims operations to meet overall corporate goals. Coordinates planning efforts and partners with home office management and field sales management to assure that branch and region objectives are achieved. Ensures that approved policies, plans and objectives are clearly understood and effectively applied throughout the field office claims operations.

Provides input to and supports partnerships among the Director, Regional Vice Presidents, Branch Managers and underwriting staff.

Maintains and applies a current knowledge of trends and latest developments in the industry. Implements changes and plans within authority. Represents the company within the industry, community and among Agents. Promotes the company's goodwill and interests.

Completes special projects as required.

Duties and Responsibilities (cont'd if applicable)

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Collaborates (Leader)

Self-development (Leader)

Customer Focus (Leader)

Instills Trust (Leader)

Persuades (Leader)

Drives vision and purpose (Leader)

Decision Quality (Leader)

Nimble Learning (Leader)

Cultivates Innovation (Leader)

Develops Talent (Leader)

Plans and Aligns (Leader)

Values Diversity (Leader)

Ensures Accountability (Leader)

Optimizes Work Processes (Leader)

Qualifications

Minimum education and experience requirements:
Bachelor's degree and eight years claim handling, or related experience required; or
Associates degree and ten years claim handling, or related experience required; or
High school diploma, or GED, and twelve years claims handling, or related experience required

Management experience required. Completion of Associate in Claims (AIC) designation or CPCU designation strongly preferred. Willingness to obtain and maintain any required licenses.

Incumbents are placed into this role with Senior Leadership approval.

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Occasional (
Ability to move over 50 lbs using lifting aide equipment; Rarely

Driving; Occasional (
Pushing/Pulling/moving objects, equipment with wheels; Occasional (
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)

Climbing/accessing heights; Rarely

Nearest Major Market: Rochester