VP, Fraud Strategy and Analytics - Synchrony
Costa Mesa, CA
About the Job
Job Description:
Role Summary/Purpose:
The VP, Fraud Analytics and Strategy role is at the intersection of technology, fraud strategy, data, and vendor management. Assume ownership of Model deployments, Data, Scoring and Analytics for the Transactional Fraud team to ensure that inputs into the Fraud approval process are functioning as designed and that outputs are flowing to the correct systems for storage, research, transactional decisions, and alerting. Champions the use of the alerting technology to drive better customer experience and loyalty and ensure that new uses of the platform provide value while ensuring that systemic integrity and performance is maintained.
_Our Way of Working_
_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._
Essential Responsibilities:
+ Business owner for new complex system (Advance Defense) which includes: Strategic Planning for advanced fraud capabilities, driving meetings across SYF leadership, fostering consensus amongst senior leaders (including SLT, ELT, Tech & Ops, senior leaders at FISERV) and understanding Coding for the internal models used for decisioning
+ Responsible for researching and understanding of Budget tied to System/Software, suggesting opportunities for cost savings
+ Serves as Product Owner for the SAS Fraud Management System to ensure highest priority business needs are assigned resources and timelines are met as expected.
+ Oversees SAS Fraud Management Data Flows, Application Programming Interfaces and XML
+ Manage the Alerting Strategies for the Transactional Fraud Team and work with various implementation teams and vendors to ensure that projects are completed timely.
+ Manage the Projects that Develop and Implement new transactional fraud models to ensure that all Stakeholders needs, and expectations are met. This includes the coordination of efforts among data providers, Internal model developers, model risk management, outside vendors, and Fiserv to ensure projects are delivered timely and on budget.
+ Manage portfolio of projects with Fiserv to ensure that Transactional Fraud Strategic goals are met and remove obstacles to meeting those goals.
+ Participates in Fraud industry roundtables to gather best practices and learning in fraud vector analysis.
+ Manages Initiatives for SMS / Email Fraud Alerts and Communication with our vendors
+ Collaborates with IT on transactional fraud PRISM projects.
+ Serve Complete required strategy documentation and meet audit standards.
+ Work closely with implementation team to ensure contacting strategy is implemented correctly through pre and post implementation validation.
+ Drive conversations with 2nd Line partners including operational risk, marketing, legal, compliance and fair lending to ensure that all strategies for Alerting meet the necessary regulations, are of the highest quality and are executable and consistent.
+ Ability to drive conversation with technical partners to ensure that the business receives products as needed. This may include partners such as Synchrony IT, Inside/Outside Model Development Vendors, SAS, and other technical organizations.
+ Perform model implementation validations and ensure strategies have the use of the best available tools and scores.
+ Coordinate and communicate on a frequent basis with cross-functional team members.
+ Provide support to other team members.
+ Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
+ Bachelor's degree and minimum 5 years' experience in retail, business or private label credit; or in lieu of a degree 8 years' experience in retail, business or private label Fraud Management
+ Minimum 3 years' experience in Fraud Strategy Models or systems Development and / or Management
+ Experience with SAS Fraud Management platform.
+ Minimum 5 years' experience with risk management, operational and regulatory risk, and governance
+ Demonstrated proficiency with SAS and/or SQL programming Expert level proficiency with Excel
+ Expert Level Proficiency with PowerPoint to include technical presentations and presentations to senior leadership.
Desired Characteristics:
+ Degree in Economics, Finance, Mathematics Criminal Justice, Business, and Statistics strongly preferred.
+ Master's Degree desired
+ Superb communication skills and experience with interacting successfully at all levels within the RCF organization.
+ Outstanding collaborative and team management style.
+ Ability to multitask and perform in a fast paced environment
+ Demonstrated problem solving and critical thinking skills.
+ Experience with SAS Fraud Management platform.
+ International fraud/consumer finance experience a plus.
+ Experience with CDCI, CLBP2, RAMS databases a plus.
+ Experience with Big Data retrieval a plus which includes, Hadoop, Hive, Python, or other big data tools.
+ Green Belt Certified.
+ Proven ability to work with data sources, data warehouses and database tools.
+ Proven ability to successfully manage and implement projects on time & on budget.
+ Proven ability to communicate with all levels of employees, management, and clients.
Grade/Level: 12
The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Credit
Role Summary/Purpose:
The VP, Fraud Analytics and Strategy role is at the intersection of technology, fraud strategy, data, and vendor management. Assume ownership of Model deployments, Data, Scoring and Analytics for the Transactional Fraud team to ensure that inputs into the Fraud approval process are functioning as designed and that outputs are flowing to the correct systems for storage, research, transactional decisions, and alerting. Champions the use of the alerting technology to drive better customer experience and loyalty and ensure that new uses of the platform provide value while ensuring that systemic integrity and performance is maintained.
_Our Way of Working_
_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._
Essential Responsibilities:
+ Business owner for new complex system (Advance Defense) which includes: Strategic Planning for advanced fraud capabilities, driving meetings across SYF leadership, fostering consensus amongst senior leaders (including SLT, ELT, Tech & Ops, senior leaders at FISERV) and understanding Coding for the internal models used for decisioning
+ Responsible for researching and understanding of Budget tied to System/Software, suggesting opportunities for cost savings
+ Serves as Product Owner for the SAS Fraud Management System to ensure highest priority business needs are assigned resources and timelines are met as expected.
+ Oversees SAS Fraud Management Data Flows, Application Programming Interfaces and XML
+ Manage the Alerting Strategies for the Transactional Fraud Team and work with various implementation teams and vendors to ensure that projects are completed timely.
+ Manage the Projects that Develop and Implement new transactional fraud models to ensure that all Stakeholders needs, and expectations are met. This includes the coordination of efforts among data providers, Internal model developers, model risk management, outside vendors, and Fiserv to ensure projects are delivered timely and on budget.
+ Manage portfolio of projects with Fiserv to ensure that Transactional Fraud Strategic goals are met and remove obstacles to meeting those goals.
+ Participates in Fraud industry roundtables to gather best practices and learning in fraud vector analysis.
+ Manages Initiatives for SMS / Email Fraud Alerts and Communication with our vendors
+ Collaborates with IT on transactional fraud PRISM projects.
+ Serve Complete required strategy documentation and meet audit standards.
+ Work closely with implementation team to ensure contacting strategy is implemented correctly through pre and post implementation validation.
+ Drive conversations with 2nd Line partners including operational risk, marketing, legal, compliance and fair lending to ensure that all strategies for Alerting meet the necessary regulations, are of the highest quality and are executable and consistent.
+ Ability to drive conversation with technical partners to ensure that the business receives products as needed. This may include partners such as Synchrony IT, Inside/Outside Model Development Vendors, SAS, and other technical organizations.
+ Perform model implementation validations and ensure strategies have the use of the best available tools and scores.
+ Coordinate and communicate on a frequent basis with cross-functional team members.
+ Provide support to other team members.
+ Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
+ Bachelor's degree and minimum 5 years' experience in retail, business or private label credit; or in lieu of a degree 8 years' experience in retail, business or private label Fraud Management
+ Minimum 3 years' experience in Fraud Strategy Models or systems Development and / or Management
+ Experience with SAS Fraud Management platform.
+ Minimum 5 years' experience with risk management, operational and regulatory risk, and governance
+ Demonstrated proficiency with SAS and/or SQL programming Expert level proficiency with Excel
+ Expert Level Proficiency with PowerPoint to include technical presentations and presentations to senior leadership.
Desired Characteristics:
+ Degree in Economics, Finance, Mathematics Criminal Justice, Business, and Statistics strongly preferred.
+ Master's Degree desired
+ Superb communication skills and experience with interacting successfully at all levels within the RCF organization.
+ Outstanding collaborative and team management style.
+ Ability to multitask and perform in a fast paced environment
+ Demonstrated problem solving and critical thinking skills.
+ Experience with SAS Fraud Management platform.
+ International fraud/consumer finance experience a plus.
+ Experience with CDCI, CLBP2, RAMS databases a plus.
+ Experience with Big Data retrieval a plus which includes, Hadoop, Hive, Python, or other big data tools.
+ Green Belt Certified.
+ Proven ability to work with data sources, data warehouses and database tools.
+ Proven ability to successfully manage and implement projects on time & on budget.
+ Proven ability to communicate with all levels of employees, management, and clients.
Grade/Level: 12
The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
+ You must be 18 years or older
+ You must have a high school diploma or equivalent
+ You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
+ You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
+ New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
+ Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
+ If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Credit
Source : Synchrony