VP - HOTEL OPERATIONS - Seminole Gaming

Overview

Under the supervision of the Assistant General Manager, the individual either personally or through subordinates, directs operations for all hotel operations: Front Office, Spa, Housekeeping, Casino Public areas, and Wardrobe Departments. The VP recommends, develops, and administers the activities of the resort operations to optimize utilization of all resources and return optimum profits and quality from operations.  Assists in the formulation of overall strategies, objectives, policies and plans of the hotel.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Assists in the planning of resort operations short and long term strategic plans consistent with and supportive of established goals, objectives and policies.
• Develops and recommends operating plans with input into business plans and capital and overhead expense budgets directed toward achieving the resort objectives.
• Develops and recommends organizational framework or strategy consistent with established objectives designed to enhance the operating effectiveness and efficiency of cash operations.
• Coordinates and recommends the resort operations business plan. Systematically reviews activities and results to assure progress towards the attainment of pre-approved operational objectives.
• Assists in the development and coordination of an effective marketing and advertising program.
• Assesses and analyzes current and potential new business, increased competition and potential effect on the continued financial success and future growth of the resort operation.
• Coordinates the functions of resort operations through appropriate departmentalization and delegation of duties. Oversees enforcement of established means of accountability.
• Develops resort management to ensure the continuity of effective management to meet long-term and short-term human resource and business needs.
• Identifies and recommends potential successors for all key resort operations, management and technical positions. Ensures that Tribal employees are given preferential treatment and training to insure that they are job-ready and able to assume future policy-making positions throughout all areas of resort operations.
• Researches and reviews new methods and procedures to assure reduction in operating costs.
• Maintains effective relationships and activities internally and externally with customers, local, state, and government officials and with other resort officials.
• Ensures that internal and external customer service and communication needs are addressed through avenues such as training, survey analysis and feedback, and that positive reinforcement programs are implemented.
• Recommends and coordinates effective management, systems, control and review of all assigned human, technical, material, financial and administrative resources to optimize profitability over the budget year, and in the achievement of long-term financial goals.
• Ensures that resort operations conform to tribal, federal, state, local and/or government regulations and that all functions of resort operations are performed in a manner consistent with established industry standards and meet compliance with the tribal/state compact.
• Evaluates the results of overall operations on a regular basis and systematically reports deviations to the President .and Gaming Administration as necessary.
• Established operating policies consistent with the President .and Gaming Administration’s broad policies and objectives and ensures their execution.
• Ensures that all organization activities and operations are carried out in compliance with all applicable rules and regulations of the Seminole Tribe.

Qualifications

Bachelor's degree in business/hospitality management or related field required, master's degree preferred.  Minimum of 15 years of recent management experience to include 10 years of casino/hospitality industry experience.

Additional Qualifications:

• Ability to create, read, analyze, and interpret reports; E.G. financial, legal, and general.
• Ability to effectively present information to the Tribal Council, top management, employees, customers, and community groups, etc.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).