VP - HUMAN RESOURCES - Hard Rock International (USA), Inc.

Job Summary

The incumbent in this position is responsible to make sure all team members adhere to all company philosophies, Missions, Mottos, policies, procedures, and Virginia Lottery Gaming Regulations. This position will serve as the internal expert on talent and functional trends, and in collaboration with the company's executive team and other key business leaders, champion innovation and continuous improvement within the HR functions of the organization.

Essential Functions:

• Creates an atmosphere that ensures that guests make Hard Rock Bristol their choice for gaming entertainment
• Responsible for actively hiring and retaining team members, acts as a mentor to them 
• Ensures delivery of superior internal and external guest service with every interaction, including the Hard Rock Competencies of Business Results, Team member Engagement and Guest Engagement for this position and responsible departments.
• Encourage creativity and retention through an inventive and enlightening selection process, communications, training, growth opportunities, rewards, and recognition
• Boldly protects and promotes the brand identity in all internal and external communications
• Uses best practices and brand standards to attract top-tier talent
• Sets a “high-expectations” strategy in their direction of the Human Resources department in support of the property’s overall goals
• Establishes department standards, guidelines, and objectives; maintains other administrative processes such as budgeting and staffing to ensure proper planning and efficient operation of all areas.
• Tracks standardized feedback reports/systems/tools to measure HR progress and keep the Property President and other executives appropriately apprised of results and initiatives
• Ensures succession plans are established at the executive level
• Prepares operating budget, monitors budgetary compliance and acts on budget variance
• Hires, motivates, evaluates and directs management and other staff in order to ensure team members receive adequate guidance to achieve their established department objectives; responsible for morale of the HR department and its team members through quality supervision
• Drives company-wide initiatives, including team member engagement and satisfaction surveys, new hire and exit surveys, and performance measures affiliated with specific services; makes recommendations and implements changes based results and trends 
• Ensures property-wide compliance with employment practices, benefits, insurance, safety regulations, and applicable laws; maintains up-to-date knowledge of regulations and best practices in employment law, human resources practices, and talent management.
• Attends and participates in meetings, and follows-up as necessary
• Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and departmental and operational standards 

Bachelor’s degree or equivalent combination of education/experience preferred. Ten (10) or more years of experience in the HR field with five (5) or more years at the director or above level required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid gaming licenses.
• Must successfully pass background
• Must successfully pass drug screen
• Must be twenty-one (21) years of
• Previous experience in property openings strongly preferred

KNOWLEDGE OF:

• Proven abilities/experience with HR information systems
• Experience with Infinium, ICIMS, and MMS/Stratton Warren
• Executive-level Human Resources experience in a Casino/Hotel environment strongly preferred
• Proven strategic plan development and policy/procedure writing required.
• Proven financial management/budget experience
• Gaming Industry experience, including the role as it related to various principles and practices of a capital and operational
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and
• Principles of supervision, training, and performance evaluation; pertinent federal, state, and local laws, codes, and

ABILITY TO:

• Develop and administer goals, objectives and procedures.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long
• Be a strategic, analytical, ethical and effective
• Forecast changes in the economic climate and/or profits and react
• Select, supervise, train, and evaluate team
• Participate in the development and administration of goals, objectives, and
• Prepare clear and concise administrative and financial
• Interpret and explain policies and
• Operate various types of office
• Communicate clearly and concisely, both orally and in
• Establish and maintain effective working relationships with those contacted during
• Interpret and apply federal, state and local policies, laws and
• Be flexible to work varying shifts and time schedules as
• This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).