VP IT Client Executive - Sedgwick Claims Management Services, Inc.

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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VP IT Client Executive

PRIMARY PURPOSE:  Establishes and maintains a relationship between IT and the client, and improves client satisfaction, IT delivery and quality from IT assets, investments, and capabilities. The VP IT Client Executive is responsible for understanding the client needs, assisting in the prioritization of projects, ensuring that projects align with the technology that provides maximum return on investment, and supporting IT teams in client specific deliveries.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Develops and manages the relationship between client and IT, driving delivery and quality to enhance value to the client.
• Ensures operations, client, and IT understand the technology solution, overall solution delivery, and compliance to governance processes and architecture standards.
• Guides stakeholders in prioritizing submitted projects and works with stakeholders and project teams to prioritize requirements; responsible to approve/sign-off on work items and time schedules to ensure deliverables are met.
• Manages the design development and deployment of client requirements.
• Coordinates application project delivery across business units in collaboration with other business units.
• Enables and drives a proactive client dialogue and an approach that is focused on maintaining a service, delivering value; maintains regular communications with clients discuss issues, policies and practices.
• Manages project teams and working groups as needed; identifies requirements, chairs meetings, sets objectives, goals, and timetables; monitors and evaluates the quality, accuracy and outcome of work; monitors and approves work upon completion and ensures deliverables are met.
• Engages with other IT organizations to research specific topics of interest to a client.
• Maintains an awareness of current and proposed technology issues and concerns.
• Looks for opportunities to leverage technology to achieve client objectives.
• Represents Sedgwick at internal and external meetings, working groups, committees, discussions and meetings.
• Drives outcomes with vendor and support staff that may be called in to resolve product support issues. 

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

QUALIFICATIONS

Education & Licensing
Bachelor’s degree in information technology or a related field from an accredited college or university preferred.

Experience

Ten (10) years of related experience or equivalent combination of education and experience required.  Strong understanding of the Workforce Absence business is highly preferred.

Skills & Knowledge

• Thorough knowledge of systems and development
• Ability to lead technology driven teams and projects
• In-depth understanding of disability and leave
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong time management and organizational skills
• Excellent interpersonal skills
• Proven management/leadership skills
• Excellent negotiating skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.