VP of Fulfillment - Vivid Impact

Company Overview:

Vivid Impact has been at the forefront of the graphic communications industry for over 40 years, transitioning from a small commercial printing service to a pioneering full-service graphic communications company. With a team of over 300 members, we have established a global presence and are committed to delivering excellence through innovative creative technology, print solutions, and unparalleled customer service.

Job Purpose:

The VP of Fulfillment is responsible for overseeing and optimizing the logistics operations of the Kitting & Fulfillment departments. This leadership role involves strategic planning, team management, and operational oversight to ensure the efficient movement of goods, timely deliveries, and cost-effective operations. The VP of Fulfillment plays a critical role in driving customer satisfaction and operational excellence by leveraging technology, emerging trends, and cross-functional collaboration.

Primary Roles and Responsibilities:

• Develop and implement strategies for fulfillment and kitting operations that align with organizational goals and the broader strategic plan.
• Identify and capitalize on emerging trends and technologies in fulfillment and kitting to enhance operational efficiency.
• Manage fulfillment budget, monitor financial performance, and ensure cost-effective operations.
• Work with the sales team to identify revenue growth opportunities and foster organic growth with existing customers.
• Oversee the entire fulfillment and kitting process, including transportation, warehousing, inventory management, and order fulfillment.
• Ensure fulfillment and logistics operations comply with all relevant industry regulations and standards.
• Analyze operational costs and identify areas for improvement to maximize profitability and reduce inefficiencies.
• Manage permanent, seasonal, and temporary staffing levels to meet operational demands and productivity targets.
• Lead, mentor, and develop the fulfillment/kitting team, fostering a culture of collaboration and continuous improvement.
• Partner with the Learning & Development team to create training programs aimed at enhancing employee skills and operational performance.
• Establish and track key performance indicators (KPIs) to monitor and improve logistics efficiency and overall effectiveness.
• Serve as an active member of the Executive Leadership Team (ELT), contributing insights and updates on fulfillment operations.
• Prepare and present regular reports on logistics and fulfillment performance to the ELT.
• Work closely with procurement, sales, production, and other departments to ensure seamless fulfillment operations.
• Collaborate with the Tech Team to implement automation tools and use analytics to streamline processes.
• Identify potential risks in fulfillment operations and develop strategies for mitigation.
• Ensure timely, accurate product deliveries to maintain high levels of customer satisfaction.
• Address customer inquiries and resolve logistical issues in a timely and professional manner.
• Act as a champion of workplace culture and safety, promoting best practices across all areas of fulfillment.
  

Qualifications:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. MBA is preferred.
• Minimum of 10+ years of experience in fulfillment, kitting, logistics, supply chain management, or operations, with at least 5 years in a leadership role.
• Strong knowledge of logistics software, including Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).
• Proven ability to lead, motivate, and develop high-performing teams.
• Excellent analytical, decision-making, and problem-solving skills.
• Strong communication and interpersonal skills, capable of collaborating across departments and with executive leadership.
• Positive "can do" attitude, with a focus on customer satisfaction and service excellence.
• Forklift certification preferred, but not required.
  

Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.