VP of Provider Relations - PrimeMSOSurgicalCenters

Job Description

The VP of Provider Relations  establishes and maintains a professional relationship with onboarded physicians and their office staff by biweekly visiting their office. The VP of Provider Relations will perform in-services for prospective surgeons that are completing the credentialing stage. In this role the VP of Provider Relations will act as a liaison between the surgeon office, Prime MSO, and Prime Surgical Center. 

RESPONSIBILITIES: 

• Establish and maintain relationships between physicians and organization. 
• Assists with physician recruiting and onboarding. 
• Assist in performing in-services for all onboarding providers.
• Visits assigned accounts on a set schedule determined by department and physician need and logged to a corresponding Salesforce activity. 
• Pull case review content and additional measures to audit physician and organizational productivity. 
• Collaborate with program management and innovation teams in monitoring appropriate physician resourcing and performance. 
• Proactively and effectively communicate with surgeons to manage evolving expectations, needs, and priorities. 
• Build strong relationships with surgeon and office staff by acting as a trusted partner. 
• Service and maximize potential with new and existing surgeons. 
• Identify issues provider’s or their office staff face and escalate to management as needed 
• Adherence to established surgeon performance goals and objectives. 
• Act as a liaison between the surgeon’s office, Prime MSO, and PSCs. 
• Maintain and update surgeon information to all associated parties. 
• Efficiently assist in management of a defined geographic territory. 
• Must conduct self in an ethical, legal and responsible manner at all times. 
• Ability to prioritize and demonstrate sound judgment in handling/resolving problems.
• Complete face-to-face sales meetings with physicians, schedulers, practice managers, and medical staff from referring organizations to ensure understanding, as well as to close business, ensuring that obstacles are identified and minimized. 
• Coordinate meetings between key staff, physician groups, and external customer groups to improve communication and relationships to increase referrals or resolve customer service issues.
• Effective communication with peers, clients, physicians, and other professionals. 
• Attend monthly admin meetings and scheduled networking events, as needed. 
• Assist in identifying targeted physicians using effective recruitment methods. Identifies knowledge, skills and abilities needed by the hiring department (secondary of position responsibilities). 
• Understand and effectively input all interactions with providers and staff through the Salesforce platform.
• Effectively manage territory, conducting office visits to include:
  • Education on services offered, enhancement and new advancements
  • Maintaining a positive image of the organization (community-centered, patient-first, leading-edge provider)
  • Offering excellent customer service
• Responds to all communications – phone calls, e-mails, etc. - in a timely manner.
• Submits weekly reports as requested by management.
• Assists Business Development with onboarding new providers and acclimating them to our scheduling process. 
• Submits all credit card expenses and check requests following Company and Department guidelines.
• Captures new scheduling requests by using Approved Not Scheduled reports and other resources.
• Meet and/or exceed set quarterly department targets and objectives.
• Facilitate the retention of physicians, referring organization and community relationships.
• Travel to centers/clinics on a need be basis.
• Performs additional duties assigned by Executive Vice President of Relations and Board Members. 

QUALIFICATIONS: 

• Minimum of two years client-facing experience required. 
• Organizational and time management skills. 
• Strong organizational skills. 
• Able to accommodate departmental scheduling requirements as needed. 
• Able to work with senior leaders, management staff and employees at all levels. 
• Able to work in a fast paced, productive work environment. 
• MUST be a self-motivated, independent worker. 
• MUST be able to work full time and overtime when necessary. Possibility of working some weekends. 

Education: 

• Bachelor's or Master's Degree in Business or Marketing (Preferred)  
• Bachelor's or Master's Degree in Hospital/Healthcare Administration (Preferred) 

Requirements: 

• Minimum of two years client-facing experience 
• Department of Justice Background Check 
• Satisfactory Completion of Health/Drug Screening 
• Proof legal US work eligibility   
• Valid CA Class C Driver’s License 
• At least three years of experience working directly in operations, ideally in a relatable setting 

Company Description

Since 2014, Prime MSO has developed and managed surgical facilities that provide patients with the highest level of surgical care. Today we are one of the reliable and independent operators of outpatient surgery centers in the Los Angeles area, covering virtually the full range of surgical specialties.

Our remarkable community of teammates, physician partners and health system partners are deeply committed to providing quality patient care and improving healthcare in America. Our focus on building strategic relationships with our partners enables us to acquire, develop and optimize facilities in an aligned economic model that enables better access to high-quality care at a lower cost.

While healthcare is in a constant state of change, we want to make sure it is always for the better. We believe that happier, more fulfilled employees and staff in a fun and dynamic work environment will ultimately provide the best care in the country. At Prime MSO, that means success. Talk to any of our employees about their experiences and hear the difference Prime MSO is making in their lives today.

Benefits

• Health insurance
• 401(k) match
• Dental insurance
• Disability insurance
• Life insurance
• Paid time off
• Vision insurance
• Paid holidays
• Bereavement leave

Part Time

• Paid time off

Workplace Benefits:

Prime believes in fostering a rewarding and caring workplace environment. We understand the importance of work-life balance and appreciate the time our employees invest in us. To show our appreciation, we strive to create a fun environment. We celebrate all staff birthdays and major life events. We have at least two company-wide events each year including Derby Days where all Prime staff are invited to attend a fully paid for trip to racing tracks on a race day and a Holiday party usually at an upscale restaurant in downtown LA. We celebrate holidays at individual locations throughout the year including potlucks for Thanksgiving and Secret Santa or White Elephant events during winter. Working at Prime is like working with your closest friends and family.

We also strive to give back to our community. We proudly host food drives, toys for tots, and raise money for local charities in our area. When creating and conducting these charitable events, we always choose local charities where we can see where the charitable efforts in action.

To promote good work-life balance, we have adopted a competitive PTO policy where all first-year full time employees accrue 14 total days of PTO (almost three weeks of paid time off). The number of PTO days able to accrue increases with each year of employment too. We offer 48 hours of paid sick time to all full-time employees with part-time and even per diem employees able to accrue paid sick time based on hours worked. We also offer paid bereavement leave in the event of a close family member passing away.

Vision and Dental insurance are fully paid for by the company. We offer generous contributions to all medical health plans with increased contribution to managers. Our medical plans offered include HMO and PPO options with infertility coverage. As a Prime employee, you also have unique access to our surgical facilities and doctors for health needs as Prime strongly believes in the importance of access to good and affordable medical care.

Prime strongly values continued education and training for our employees. We assist our nursing staff in obtaining certifications when necessary and offer a tuition reimbursement program. We offer cross-training at our facilities so our employees can broaden their knowledge, skill, and experience. We believe in the importance of meeting your full potential and do all we can as a company to help you achieve it.

BD - Profit Share

Eligible employees participate in the organization's profit share within the Business Development Department on a quarterly basis. Eligibility and restrictions may apply.