VP Small Business Segment - Onsite - Nuvision Federal Credit Union

In conjunction with the SVP Sales & Member Experience, the VP of Small Business Segment is responsible for leading and managing the Small and Medium Business (SMB) segments across all markets and regions for the credit union. This role involves developing and executing comprehensive strategies for marketing, sales, and service to the SMB community, achieving sales targets, ensuring financial profitability within acceptable risk tolerances. The incumbent will oversee the annual business plan, budget, and performance tracking for Small Business Services, ensuring consistency and integration across the organization.

The VP of Small Business Segment will conduct competitive analysis, drive product development, and leverage technology and innovation to enhance SMB banking services. They will lead the SMB management team, fostering a culture of continuous learning and professional development, and collaborate with internal corporate partners and retail teams to meet the needs of the SMB 
segment. A key responsibility includes establishing and managing risk categories, promoting sustainable and ethical banking practices, and ensuring operational efficiency and compliance with laws and regulations. This role requires active engagement in community activities, fostering strong member relationships, and maintaining regular communication with key stakeholders to align with the Credit Union's overall strategy.

Responsibilities:

1. Strategic Development and Execution: 

a. Accountable for the SMB segments across all markets. Develop and execute strategies for marketing, sales, and service to the SMB community, ensuring achievement of sales targets and financial goals.

b. Responsible for the annual business plan, budget, and performance tracking for Small Business Services. Ensure consistency and integration across the organization.

c. Maintain productive relationships with Credit Union associations, government and service organizations, and vendors to further the Credit Union's objectives and policies.

d. Emphasize the commitment to enhancing the overall member experience, particularly for SMB members. 

2. Competitive Analysis and Product Development: 

a. Conduct research to understand the competitive landscape of products and services, and analyze behavior drivers by market.

b. Develop and implement products specific to the SMB segment from inception to launch.

c. Monitor the delivery experience, products, systems, processes, and collections for Small Business Services.

d. Develop guiding strategies and adapt to changing economic conditions to meet business lending needs and financial profitability goals. 

e. Leverage technology and innovative solutions to enhance SMB banking services.  Weekly 15%  

3. Leadership and Collaboration:

a. Lead the SMB management team, including hiring, training, and managing staff. Collaborate with internal corporate business partners and market teams to ensure products meet SMB segment needs.

b. Build strong, collaborative relationships across the organization.

c. Foster a culture of continuous learning and professional development within the SMB team. 

4. Retail Collaboration:

a. Collaborate with retail teams to ensure SMB products are offered within the retail environment.

b. Manage the SMB segment using analytics and report results to the SVP of Member Experience. 

5. Risk Management: 

a. Establish goals, strategies, and objectives for various risk categories, including credit volume, loan/investment concentrations, interest rates, liquidity levels, and pricing structures.

b. Identify and measure the impact of related risk factors on the Credit Union.

c. Implement strategies, policies, and procedures to protect Credit Union assets.

d. Promote sustainable and ethical banking practices within the SMB segment.

6. Performance Management: 

a. Monitor performance, provide ongoing feedback and coaching to direct and indirect reports, and conduct performance and development conversations and evaluations.

b. Encourage and enable team members to support peers. Communicate updates and relevant information to the up-line leader. 

7. Operational Efficiency and Compliance: 

a. Ensure assigned areas operate efficiently and reliably, comply with applicable laws and regulations, and perform at a high level.

b. Monitor and report on business activity, and adjust strategies and plans as needed.

c. Support and participate in continuous improvement activities.

d. Represent the Credit Union positively and professionally, maintaining confidentiality and treating co-workers and members with respect.

8. Community Engagement:

a. Support and participate in credit union member community activities, member relations, and events that promote member-centric experiences. b. Promote a positive and engaging presence in the community, enhancing the Credit Union's reputation and fostering strong member relationships.

9. Stakeholder Communication:

a. Maintain regular communication with key stakeholders, including the Board of Directors and executive leadership, to ensure alignment with the Credit Union's overall strategy.

10. Other Duties:

a. Perform other related duties as assigned. 

Qualifications: 

• 5-7 years or progressive responsible SBU management experience. Management and strategic decision-making experience.  
• 10 years of progressive responsible SBU management experience. Senior management and strategic decision-making experience preferred
• Strong knowledge of managing a SBU with management standards and practices. Knowledge on how to grow a business.  
• Broad knowledge on economic industry and technology trends.  
• Research and competitive analysis understanding 
• Knowledge on how to build and manage a business roadmap that supports organizational goals and strategies. 
• Strong management and interpersonal skills with all levels of staff, organizational skills. 
• Strong communication skills for engaging with key stakeholders, including the executive leadership and leadership teams.
• Ability to present complex information clearly and effectively. 
• Familiarity with leveraging technology and innovative solutions to enhance banking services. Understanding of digital banking trends and fintech solutions relevant to SMBs. 
• Ability to problem solve.
• Able to work with a sense of urgency in a fast paced, high pressure environment with multiple &/or constantly changing environments 
• Knowledge of risk management principles, including credit volume, loan/investment concentrations, interest rates, liquidity levels, and pricing structures. Ability to identify and measure risk factors and implement strategies to mitigate them. 
• Presentation skills and self-starter.  
• Able to work with a sense of urgency in a fast paced, high pressure environment with multiple &/or constantly changing environments.  
• Dealing with Ambiguity, Managing Vision and Purpose, Organizational Agility, Perspective, Strategic Agility 

Education:

• Knowledge at a level normally acquired through completion of a Bachelor's degree in Business, Analytics, Marketing, or related field of 4 or more years of related experience.   
• Graduate Degree preferred 
• Experience working at a financial institution. Managed investment services  preferred
• Experience working for an organization with a regional model including some matrix reporting structure preferred 

Pay scale by applicable geographic location:

• Southern California: $121,015.88  -  $181,523.82      
• Alaska: $125,751.28 -  $188,626.92

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement