VW Service Advisor - Riverside Metro Auto Group

Are you looking to be a part of a strong team that provides continuing growth for your career? Then Riverside Metro Auto Group is looking for YOU!  As the largest seller of import vehicles in the Inland Empire, we are expanding and looking for talented, hardworking, dedicated professionals to be a part of our team.  By hiring great people, we are able to deliver outstanding customer service as well as be a recognized member of our community. We recognize the strengths of our associates and reward those that can anticipate, as well as exceed our customer’s needs. 

The VOLKSWAGEN SERVICE ADVISOR position is the face of the service department so professionalism, and strong interpersonal skills are crucial to uphold our excellent reputation. Passion, drive and integrity are key attributes that successful candidates will possess.

Key Job Responsibilities include:

• Greet customers when they arrive in a friendly and professional manner.
• Verify warranty and service contract coverage when initiating a repair order
• Perform walk around inspections and advise customer of maintenance needs based on manufacturer requirements.
• Accurately document customer concerns, assist technicians when needed to verify concerns and ensure vehicle is fixed right the first time.
• Act as liaison between customer and technician.
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Follow up with customers and provide repair status updates on a daily basis.
• Gain knowledge by participating in educational opportunities, keeping up with manufacturer’s publications and completing required training.
• Inform customers about potential cost savings and warranty protections
• Assist customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Oversee and managing the scheduling and workflow
• Demonstrated ability to work professionally and effectively with all dealership departments
• Drive loyalty by providing exceptional customer service

Required Skills/Abilities:

• Minimum of three years Service Advisor experience required (VW experience needed)
• Strong interpersonal communication skills
• Flexibility to adapt to changing needs of the department and manage time efficiently.
• Clean DMV driving record
• Bi-lingual is preferred but not required.

Physical Requirements:

• Periods of sitting, standing and walking throughout shift.
• Must be able to lift up to 15 pounds at times. 

Shifts may include weekends, evenings and some holidays.  Riverside Metro Auto Group is an Equal Opportunity Employer.  We offer competitive pay depending on experience and certifications, medical/dental insurance, vacation and sick pay, 401k and the opportunity to grow professionally.