WALK-UP TECHNICAL SUPPORT - ApTask

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.



Rate Range: $23-$25/Hr



Job Description:

• Provides on-site walk-in center technical support to our employees with PC software/hardware, android/iPhones, and MAC PC's. Experience analyzing and solving technical problems.
• Explain where technical issues may originate from as a result of having a deep understanding of hardware and software components.
• Experience solving hardware and software issues in a customer service environment.
• Strong social skills and experience navigating customer service issues with empathy.
• Strong instinct to act quickly and are motivated to do what's best for the customer, you empathize when technology is not working as expected and explain difficult technical problems in a way the customer understands. Often anticipating and adjusting for problems and roadblocks.
• Experience working in a dynamic, fast-paced environment, and can make decisions quickly and sometimes under tight deadlines.
• Shown success in team environments demonstrating shared responsibility and accountability with other team members.
• You have excellent verbal and written communication skills with the ability to tailor communication style to different audiences.
• You support customers in a timely manner and balance priorities to achieve individual and team productivity goals.
• You develop product knowledge and research required information using all available tools and resources.
• You set reasonable expectations for customers and keep them updated throughout their interaction.
• You document all pertinent user information and the nature of the problem with accuracy in all supported systems.
• You record all transactions accurately to maintain service and inventory part accuracy. All other duties assigned by supervisor.

• High School or equivalent. Experience: 5+ years. Provides on-site I.T. field support to customers including installation, and servicing and repairing computer systems and equipment.
• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem-solving skills
• Good communication skills.
• Good time management and organizational skills Ability to resolve hardware and equipment problems, Office environment, Windows 7/10 experience, able to lift 30 lbs regularly.
• No travel required.
• Able to work in the USA.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
 
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com