Warehouse Associate -- Seconds and Surplus - E.C. Barton & Company

Job Title:       Commission Sales Associate

Department:  Seconds and Surplus

Reports To:   Store Manager or Assistant Manager

General Description: The commission sales position is a professional that provides outstanding customer service and product knowledge.  Excellent communication abilities are essential for all potential candidates. If you are highly motivated, results driven, and a self-starter then this is the position for you.

This link is the history of E.C. Barton.  It touches on a lot of who we are and what we do.  Who We Are!  

Essential Job Functions include the following, other activities may be assigned:

• Assisting customers in selecting merchandise by asking detailed questions and listening carefully to their responses
• Exhibits high level of commitment to customer satisfaction
• Resolving or escalating customer issues/complaints
• Demonstrates timely follow-up and follow-through on customer request and commitments.
• Demonstrate flexibility and ability to adapt to the changing needs of our business
• Be a team Player and contribute to building a positive environment
• Operate point of sale system
• Maintain store appearance to provide an enjoyable and safe shopping experience.
• Must be willing to work a flexible schedule, that includes weekends.

Performance Behaviors To perform the job successfully, an individual should demonstrate the following performance behaviors:

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Customer Service - Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.

Oral Communication - Speaks clearly positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

Education and/or Experience                                                

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills                                             

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

Mathematical Skills                                                   

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee must climb ladders. The employee must frequently lift and/or move up to 80 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and at times outside weather conditions.  The noise level in the work environment is usually moderate.