Warehouse - Network Support Rep - Fieldprint

About Us:

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.

Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.

Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description:

The Network Support Center Representative builds and maintains Fieldprint Station workstations, manages parts inventories and repairs, and provides end users with any necessary technical support and training.   Network Support Center Representatives have two designations, call center representative and warehouse representative.

 

We are currently seeking a warehouse representative for our team. You will handle most of the warehouse duties, but also may need to get on the phone and handle customer service when needed. 

 

This is an in office position out of Mt. Laurel, NJ, with the hours of 8am-4pm. This position pays $16.20hr. 

 

Responsibilities:

• Provide technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country.  This support includes both phone/email support and onsite support as necessary.
• Provide return authorizations and manages the shipping process for devices in the field that are defective.
• Build, test, track, and deploy Fieldprint Station workstations in a reliable and reproducible manner.
• Manage “spares” inventory levels to ensure that spares are on hand.
• Manage the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.
• Create and track initial user accounts that are installed on all machines.
• Log all hardware and software that is deployed and track shipping to ensure arrival at remote sites.
• Provide installation services and startup testing on new units to ensure they are functioning properly in the field.
• Develop “build” documents that details the setup processes and configuration settings of the various Fieldprint Station implementation options. 
• Provide end user training either via phone or in person as required to ensure that end users are able to use the Fieldprint Station and Livescan device successfully.
• Understand and provide training on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.

Required Skills:

• Excellent time management and organizational skills. 
• Excellent verbal and written communication skills.
• Proficient in M.S. Office Suite including Outlook, Word, and Excel.
• Ability to use power tools
• Excellent customer service skills
• Professional and positive attitude
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.

Education:

The candidate we are seeking will have a high school diploma or equivalent.

Benefits:

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Commuter benefit program

Additional Information:

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran