Warehouse Operations Manager - Yami

About Yami:

Founded in 2013, Yami’s mission is to bring the world closer for everyone to experience and enjoy. We make it easy to discover exciting flavors and trending products from Asia. Named Inc. Magazine’s fastest growing start-up on the ”Inc. 500 List.”, we’re committed to connecting people with authentic food, beauty, home, and wellness experiences through our e-commerce platform, iOS, and Android apps.

Summary:

As a fast growing e-commerce company, our fulfillment network delivers thousands of packages to Yami’s customers everyday. We are seeking an Operations Manager who is passionate and highly self-motivated to join us! You will be responsible for the day-to-day operations of the entire fulfillment center, including safety, quality, productivity, and efficiencies in order to meet customer expectations and deliver required performance within our site. You will also drive strategic plans and lead improvement projects that ensure operational goals are met in the most cost effective manner. You will work in a highly collaborative environment with the opportunity to coach and develop your team, as well as contribute ideas for the overall success of Yami’s fulfillment network.

Essential Job Responsibilities:

• Lead efforts in maintaining a healthy, safe, and clean working environment in compliance with company policy and OSHA regulations
  

• Manage the fulfillment center’s productivity, quality, efficiency, scheduling, maintenance, inventory, and other inbound/outbound functions in order to meet operational targets and ensure a positive customer experience
  

• Engage in budget planning and management; work closely with supporting teams (HR/SCM) to perform HC forecast and S&OP implementation
  

• Conduct staff meetings and headcount reviews, enabling scalability and flexibility to achieve productivity targets for business growth needs
  

• Implement performance review and feedback process, training and development programs and best practices, to build a high-performing organization and a positive work environment and culture
  

• Collect data and monitor operational metrics on an ongoing basis; utilize Lean Manufacturing or Six Sigma tools to identify opportunities for processes and system optimization to enhance efficiency and productivity 
  

• Ensure quality standards by monitoring and analyzing KPIs; utilize DMAIC and Kaizen methodologies to deep dive root causes and implement corrective solutions, maintain high inventory accuracy, and operation quality level of sustainability
  

• Drive continuous improvement for cost reduction initiatives and eliminate operational defects and waste 
  

• Ensure employee safety related policies and processes are established and reinforced, ensure safety standards are met and the entire organization is committed to create a safe work environment
  

Qualifications and Requirements:

• Bachelor’s Degree in Logistics, Engineering, or Supply Chain Management 
  

• 5+ years of management experience in warehouse, manufacturing, production, eCommerce Supply Chain operation, or other relevant industries
  

• Experience leading large and diverse teams 
  

• Experience with performance metrics, process improvement, lean techniques, 5S, and WMS
  

• Effective interpersonal skills; oral and written communication
  

• Ability to manage complexity and establish priorities
  

• Ability to extract and analyze data
  

• Strong problem-solving skills and analytical capability
  

• Strong attention to detail
  

• Ability to work a flexible schedule, including evenings and weekends if business requires
  

• Willing to relocate if necessary
  

PREFERRED QUALIFICATIONS:

• Applicants must meet the qualifications listed above
  

• Knowledge of Lean, Six Sigma, and Kaizen methodologies
  

• Experience working in an e-commerce fulfillment environment.
  

• Ability to initiate Kaizen projects in order to generate continuous operational improvement
  

• Bilingual in English and Mandarin preferred
  

Benefits & Compensation:

• 401(k) matching
  

• Health insurance
  

• Vision insurance
  

• Paid time off (PTO): vacation, sick, and holidays
  

• On-site gym and game rooms
  

• Employee discount
  

• $90K-110K