Warehouse Support Specialist - ShipBob, Inc.
North Aurora, IL
About the Job
As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:
- Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.
- Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.
- Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.
Title: WarehouseSupport Specialist
Location: 400 Smoketree Plaza, North Aurora, IL 60542
Hours/Shift: 3 pm - 11:30 pm M-F
Compensation: $24/ hour
Role Description:
This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients' needs while maintaining sustainable growth and scalability from an operations perspective.
What you'll do:
- Resolve Merchant Facing Requests around WRO and URO related issues.
- Work directly with onsite partners to resolve merchant concerns and escalations.
- Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
- Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
- Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
- Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
- Update and manage all BOL requirements.
- Generate and log all IPP Shipments going out of the HUB site to its final destination.
- Check in and check out drivers for all IB and OB activity coming in and out of the facility.
- Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
- Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
- Comply to all food safety and compliance policies and regulations.
- Additional duties and responsibilities as necessary.
What you'll bring to the table:
- 2+ years of ICQA and cross-docking experience in a warehouse environment.
- Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
- Possess effective communication skills, both verbal and written.
- Ability to work professionally with internal and external stakeholders.
- Excellent attention to detail.
- Proficiency with Microsoft Excel.
- Ability to multi-task and perform during high pressure and fast changing situations.
- Ability to work independently without direct supervision onsite.
- Ability to lift 40 lbs without any health limitations.
- Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
- Able to bend, stoop, reach above, and push/pull frequently.
- MHE certified in Pallet Jack, Pacer, Reach, Sit Down.
Classification: Hourly/Non-Exempt
Reports to: HUB OM and Regional Director of HUB Operations
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- 401K Match
- Weekly paychecks & Wage Progression Program
- Paid Time Off & Sick Time Off
- Referral Bonus Program
- Fun Culture >>>Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
At ShipBob, we're looking to bring on board people who embody our core values:
- Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
- Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
- Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
- Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our "favorite" solution.
- Be Safety Minded. It's not just talk; it's the way you work.
About Us:
ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver a best in class experience to their customers.
As one of the fastest growing tech companies in Chicago backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the best fulfillment technology in the industry.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
