Warranty Administrator (Auto Dealership Exp. Needed) - Gpac

Experience Automotive Dealership Warranty Administrator

About the Company:

An established client company of gpac, which is a family-owned and operated auto group, is seeking a Warranty Administrator to join their dedicated team. The ideal candidate will have prior experience working in a dealership as a warranty administrator and possess strong interpersonal skills. This is an opportunity to become part of a well-respected auto group, where you can contribute to an excellent culture and collaborate with an amazing team.

Warranty Administrator Qualifications:

• Must have a valid driver’s license.
• Must have a clean driving record.
• Previous experience working in a new car automotive dealership is required.
• Experience with CDK is preferred.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet the company’s production and quality standards.

Physical Requirements:

• Spend time indoors in air-conditioned areas.
• Regularly sit, stand, and walk.
• Infrequently bend, twist, or stoop.
• Infrequently kneel or squat.
• Lift 25 to 50 lbs.
• Infrequently reach or lift overhead.
• Infrequently climb stairs.
• Regularly perform repetitive hand/finger movements.
• Infrequently grasp or grab with hands.
• Push and pull as needed.

General Expectations:

• Commit to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening actively.
• Attend company meetings as required.
• Maintain a follow-up system to ensure completion of assigned projects.
• Establish personal performance goals aligned with company productivity standards and devise strategies to achieve them.
• Review and analyze actions regularly to optimize time management and planning.
• Stay informed about industry terminology and technological advancements in products and services.
• Understand and comply with federal, state, and local regulations governing the company’s business.
• Follow lawful directions from supervisors.
• Adhere to work rules and procedures.
• Participate in performance management processes.
• Interact positively with others and contribute to employee morale.
• Uphold the company’s non-disclosure and confidentiality policies.
• Be available to work evenings, weekends, and holidays as required.

Job-Specific Expectations:

• Review each warranty claim for proper preparation.
• Prepare warranty claims for submission.
• Input warranty claims for payment in a timely manner.
• Follow up on warranty claims according to the receivable schedule.
• Advise the service manager/team leader of any improper warranty claims.
• Assist customers as needed.
• Support dispatching as required.
• Handle telephone calls as needed.
• Maintain a professional attitude and appearance.
• Keep the work area clean.

If you would like to learn more about this opportunity or other opportunities in the Automotive Industry, please contact Liz Krauss-Shadley at Elizabeth.krauss-shadley@gogpac.com or by calling/texting (605)679 – 9245.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.