Warranty Administrator/Service Scheduler - Anderson & Koch Ford, Inc.

Warranty Administrator/Service Pickup and Delivery Scheduler

This employee would prepare and submit warranty claims to the factory or processor and reconcile them accordingly.  They would also work with our drivers and Mobile Repair Technician to schedule repairs and the pickup or delivery of vehicles for customers.   

Duties/Responsibilities

• Submit warranty claims on a timely basis to our processing company.
• Ensure that the warranty repairs have proper documentation.
• Reconcile warranty receivables with payments through the appropriate accounting schedule.  
• Resubmit all rejected claims promptly or receive authorization to write them off.
• Follow up on payment of outstanding claims.
• Work with the Parts Manager on parts to be shipped to the factory for warranty review or scrapped.
• Aid in scanning warranty repair paperwork when necessary.
• Work with Accounting to ensure debts and credits on warranty claims are assigned to the correct accounts.
• Schedule pickup and delivery of customer vehicles. 
• Assist our Mobile Repair Technician to setup their schedule. 
• Work with Service Writers to help schedule service repairs.  

Required Skills/Abilities

• Ability to read and comprehend instructions, correspondence, and memos.
• Must have the ability to sit for long hours while working from a desktop computer.
• Would need to be comfortable working with computer programs such as Excell and our Dealership Computer System.

Education and Experience

• Having worked in an office environment previously would be a requirement.
• Previous automotive industry experience is preferred.

Benefits

• 401(k)
• Employee discounts
• Health insurance
• Paid time off