Warranty Claims Specialist at NC machinery

Our Warranty Claims position is responsible for managing and processing of warranty claims.

• Prepare and suggest final judgment on claims exposures and major warranty repair exposure to ensure continuity in claims processing and warranty repair completions. Acknowledge, record and process customer claims in a manner which results in the resolution of warranty liabilities at the lowest overall cost to the company.
• Correspond with internal customers, company representatives and communicate with internal departments regarding the status and outcome of warranty claims and programs.
• This position works closely with our service department to ensure that the claims are accurate, complete and filed timely.
• There are other important operational tasks and duties assigned, such as training internal service employees on warranty procedures and invoicing customers for their portion of warranty work orders.
• A quick yet friendly approach is essential for this role where accuracy and attention to detail are a requirement.

Competencies:

• To perform the job successfully, an individual should demonstrate the following competencies:
  • Identifies and resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Develops alternative solutions
  • Works well in group problem solving situations
• Customer Service Skills
  • Responds promptly to customer needs
  • Encourages customer feedback to improve service
  • Responds to requests for service and assistance
  • Meets commitments
• Written and Verbal Communication Skills
• Teamwork - Contributes to building a positive team spirit Balances team and individual responsibilities.
  • Gives and welcomes feedback. Puts success of team above own interests. Supports everyone's efforts to succeed.

Qualifications & Experience Needed:

• A minimum of one year of customer warranty claims experience, sales or manufacturing experience
• General knowledge of Caterpillar machinery products (preferred).
• A minimum of 2 years administrative related experience
• You will need to be experienced using Microsoft Office such as Outlook and Word and demonstrate a disciplined ability to work with limited supervision.
• The ideal candidate will have excellent verbal and written communication skills, be self-motivated, have attention to detail and be results-oriented

We offer a competitive benefits package that includes salary from $29.25 to $35.75, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. For more information about N C Machinery Co., please apply at www.ncmachinery.com.