Warranty Coordinator - Installed Building Products

Job Description

As a Warranty Coordinator, you will be responsible for managing the warranty claims process, ensuring timely resolution of customer issues, and maintaining accurate records. You will collaborate closely with internal teams and external partners to uphold our commitment to product excellence and customer service.

Responsibilities:

• Receive and review warranty claims submitted by customers, dealers, or service providers. Verify eligibility and documentation requirements for each claim and process them efficiently within established timelines.
• Serve as the primary point of contact for warranty-related inquiries from customers, dealerships, and service centers. Provide prompt and courteous assistance, addressing concerns and providing updates on claim status as needed.
• Maintain comprehensive records of warranty claims, including claim forms, correspondence, and resolution details. Ensure accuracy and completeness of documentation to support claim adjudication and reporting.
• Collaborate with internal departments such as Sales, Customer Service, and Quality Assurance to facilitate warranty-related activities. Communicate effectively with external vendors, suppliers, and service providers to coordinate repairs, replacements, or other warranty services.
• Analyze warranty claim data to identify trends, root causes of product issues, and opportunities for process improvement. Generate regular reports on warranty performance metrics, including claim volume, resolution times, and customer satisfaction ratings.
• Implement and maintain quality control measures to uphold product standards and minimize warranty-related issues. Participate in product testing, inspection, and evaluation activities to ensure compliance with warranty terms and conditions.
• Proactively identify areas for streamlining and enhancing the warranty management process. Recommend and implement improvements to policies, procedures, and systems to optimize efficiency and customer satisfaction.

Preferred Qualifications:

• Previous experience in warranty administration, customer service, or a related role is advantageous.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with warranty management software or CRM systems is a plus.
• Detail-oriented mindset with a focus on accuracy and attention to detail.
• Ability to work independently as well as collaboratively within a team environment.
• Customer service orientation with a commitment to resolving issues in a timely and professional manner.

Physical demands: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weight and sit for extended periods of time to complete your job at a computer.

Benefits:

• Medical, dental, and vision coverage
• Company Paid Life Insurance
• Longevity Stock Program
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee financial assistance Program
• Opportunities for growth and advancement.
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

IBP of Nashville is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent service - These aren't just words, they represent how IBP Nashville does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service. Find your next career opportunity and join our team, with IBP of Nashville!
EEO Statement
IBP is an equal opportunity employer.