Warranty Coordinator at GEA Process Engineering
York, PA
About the Job
Responsibilities / Tasks
· Acknowledges, records, and processes customer claims in a manner which results in the resolution of warranty claims in
a timely manner and with company financial targets in mind.
· Coordinates the investigation of claims through the scheduling of field inspections, return of damaged components for
in-plant analysis and internal review of product failures.
· Corresponds with customers, company representatives and communicates with internal departments regarding the
status and outcome of warranty claims and programs.
· Works with Systems Troubleshooters to identify root causes of field issues and verify proper resolution is achieved.
· Prepare and collect field warranty data to initiate claims with GEA Procurement to pursue against suppliers.
· Reports on the status and outcome of warranty claims and modification programs as required to customer, Company
representatives and internal stakeholders.
· Manages and maintains the master list of warranty claims on the network.
· Performs other duties as assigned.
Your Profile / Qualifications
Associates Degree or higher in an engineering field or technical field or equivalent years of experience.
At least two years of experience in: Customer facing soft skills, Administrative management, and Technical problem solving – capability of evaluating assigned cases.
Excellent written and verbal communication skills.
Well-developed interpersonal skills.
Detail orientated.
Ability to work independently.
Strong organizational skills.
Self-motivated.
Did we spark your interest?
Then please click apply above to access our guided application process.